Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porsha Mitchell

Orlando,FL.

Summary

Dedicated Sales Associate with a strong focus on customer service, reliability, and teamwork. Committed to enhancing customer satisfaction and efficiently managing cash operations.

Overview

10
10
years of professional experience

Work History

Sales Associate

7-eleven
Orlando, FL
03.2022 - 03.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed cash register operations, accurately processing transactions and balancing end-of-shift cash drawers.
  • Assisted in inventory management, restocking shelves and organizing displays to drive sales effectiveness.

Sales Associate

AutoZone
Orlando, FL
04.2022 - 12.2022
  • Implemented efficient stock rotation practices, minimizing waste and maintaining product freshness.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and store reputation.
  • Collaborated with team members to achieve daily sales targets.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service Representative

Intouch
Orlando, FL
07.2017 - 11.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined support processes to improve response time and service quality.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Kmart, Sears Holding
Orlando, FL
05.2013 - 03.2017
  • Provided exceptional customer service, ensuring positive shopping experiences and repeat business.
  • Managed cash register operations, accurately processing transactions and balancing end-of-shift cash drawers.
  • Assisted in inventory management, restocking shelves and organizing displays to drive sales effectiveness.
  • Trained new staff on operational procedures and customer interaction protocols to enhance team performance.
  • Collaborated with team members to achieve daily sales targets.
  • Monitored store cleanliness and organization standards, contributing to a welcoming shopping atmosphere.

Education

High School Diploma -

Edgewater High School
Orlando, FL
06-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Sales Associate

AutoZone
04.2022 - 12.2022

Sales Associate

7-eleven
03.2022 - 03.2023

Customer Service Representative

Intouch
07.2017 - 11.2022

Sales Associate

Kmart, Sears Holding
05.2013 - 03.2017

High School Diploma -

Edgewater High School