PORSHEA MARSHALL
AmPm
San Leandro,CA
17
years of professional experience
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Work History
General Manager
3 Months- Oversaw daily operations of both the convenience store and affiliated gas stations, ensuring compliance with safety regulations and quality standards.
- Monitor daily cash operations, inventory shrinkage, and drive-offs. Ensure the site is fully stocked, clean, and compliant with all health and fast-food regulations.
- Manage the store's P&L, control labor costs, and maintain a 95% or higher score on operational image/display audits.
- Analyzed customer feedback to improve guest experience and drive repeat business initiatives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
ARL Assistant Restaurant Leader
1 Year- Supervised staff, ensuring adherence to operational standards and exceptional customer service.
- Developed training materials for new team members, enhancing onboarding process effectiveness.
- Streamlined inventory management procedures, reducing waste and improving supply chain efficiency.
- Implemented quality control measures to maintain product consistency and safety compliance.
- Coordinated daily operations, optimizing workflow and increasing employee productivity.
- Led initiatives to enhance customer experience, resulting in positive guest feedback and loyalty.
Senior General Manager
3 Years 6 Months- Currently two locations (Pinole, CA & Dublin, CA)
- Oversees all aspects of the restaurant including birthday party execution, gaming standards and quality, complete kitchen operations, customer service/ordering, and dining experience
- Continually coaches management on daily operations and how to problem solve
- Takes incoming staff members through the hiring process, training process, and career development
- Focuses on developing a strong management team in each location
- Develops action plans for both locations for management to execute
General Manager
16 Years 6 Months- Accomplished General Manager for multiple locations—currently Pinole, CA
- Oversees all aspects of the restaurant including birthday party execution, gaming standards and quality, complete kitchen operations, customer service/ordering, and dining experience
- Continually managing daily operations and exceeding company requirements and standards to provide the best guest experience
- Achieved GM of the quarter numerous times based on guest satisfaction results, quality staff training and knowledge, and a strong P&L
- Takes incoming staff members through the hiring process, training process, and career development
- Hold weekly directional meetings with management to ensure their area of expertise is running at the quality company expectations
- Creates action plans for each area of the restaurant to continually offer a quality guest experience
Teacher Assistant
1 Year- Providing support to teachers to assure daily teaching plans are met
- Discuss assigned duties with classroom teachers in order to coordinate instructional efforts
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers
Skills
Training & Development
Strategic Planning
Multitasking
Budgeting
Cost Control
Performance Evaluations
Team Building
Leadership
Inventory
Workplace Motivation
Hiring & Recruiting
Customer Service
Teamwork
Strong Communicator
Diversity & Inclusion
Coaching & Developing
Competitive Spirit
Employee Development
Effective leader
Time management
Awards & Accolades
GM of the Quarter (Q1 2022), GM of the Quarter (Q2 2021), Kitchen Manager of the Quarter (Q3 2019), Restaurant of the Quarter (Q1 2017)
Timeline
General Manager
AmPm
04.2026 - CurrentRead More
ARL Assistant Restaurant Leader
Raising Cane's Restaurants
04.2025 - 04.2026Read More
Senior General Manager
Chuck E. Cheese
01.2023 - 2025Read More
General Manager
Chuck E. Cheese
01.2010 - 2023Read More
Teacher Assistant
Little Genius
01.2009 - 01.2010Read More