Ricki Porter
Flowery Branch,GA
Summary
Administrative Support Professional and Certified Medical Assistant experienced working in fast- paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with all individuals. Detail-oriented, excellent written and verbal communication skills, and experience with medical terminology. Accurate computer skills, data entry, typing and proofreading. Effective communicator with inherent ability to manage all types of personalities, diffuse stressful situations, proactively resolve issues, and achieve and maintain challenging goals and objectives. Innate ability to establish rapport quickly, build trust and interact with and relate to individuals on all levels. Brings 15+ years experience maintaining customer satisfaction and contributing to company success.
Overview
19
19
years of professional experience
Work History
Office Manager
Nor-West Automotive & Performance, Inc
Sugar Hill, GA
10.2016 - Current
- Greeted large volume of incoming visitors and customers every day professionally, with positive attitude and focus on customer satisfaction.
- Responded to all customer inquiries via phone, email, and/or web-based platforms.
- Built and maintained client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and cultivating customer loyalty.
- Promoted repeat business and improved sales.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Verified accuracy of customer account information and updated when necessary.
Receptionist/Administrative Assistant
Georgia Stage, LLC
Duluth, GA
05.2015 - 10.2016
- Responsible for answering multi-line phone system, and greeting all visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled client correspondence and tracked records to foster/increase office efficiency.
Health & Wellness Consultant
Stronglinx, LLC
Scottsdale, AZ
01.2005 - 09.2016
- Designed specific exercise programs for individuals with various fitness goals with emphasis on injury prevention and optimal health.
- Explained exercise modifications and contraindicated movements to participants with history of injury and/or chronic diseases.
- Taught health and physical education classes for elementary school children when school funding was dropped.
- Administered health and nutrition assessments and adjusted personal training programs as needed for each individual.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Education
Associate of Science - Medical Assistant
Health Careers Academy
Cherry Hill, NJ06.1986
Skills
- Efficient and Detail-Oriented
- Creative Problem Solving
- Customer Data Confidentiality
- Upbeat and Positive Personality
Community Involvement
- Implemented physical education program for elementary school students when funding was discontinued. Sequoya Elementary School, Scottsdale, AZ
- Received Certificate of Recognition for Children's Easter Program. Phoenix Rescue Mission
- Completed training program to facilitate grief counseling to children that had lost loved ones. New Song, Hospice of the Valley
- Received Certificate of Completion for training course in Family and Adolescent Peer Counseling. Marion Foundation, Scottsdale, AZ
- Volunteered for teenage crisis hotline. Marion Foundation, Scottsdale, AZ
- Tutor, Mentor, and Supervisor at visitation center for abused, neglected and abandoned children. Arizonans for Children, Inc., Phoenix, AZ
- Personal Trainer Certification, American Council on Exercise
- Medical Assistant & Phlebotomist Certification, Cooper Hospital, Camden, NJ
- Award for Academic Excellence in Spanish, Scottsdale Community College, Scottsdale, AZ
*References furnished upon request*
Timeline
Office Manager
Nor-West Automotive & Performance, Inc
10.2016 - Current
Receptionist/Administrative Assistant
Georgia Stage, LLC
05.2015 - 10.2016
Health & Wellness Consultant
Stronglinx, LLC
01.2005 - 09.2016
Associate of Science - Medical Assistant
Health Careers Academy