Amber Sithar
Rochester,MN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Collected rent and security deposits to provide timely payments to property owners.
Food Service Worker
Club Demonstration Services At Costco
11.2021 - 04.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Hotel Front Desk Clerk
Super 8 By Wyndham
01.2020 - 08.2020
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Kept accounts in balance and ran daily reports to verify totals.
Cook
Town Pump
05.2017 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Coronado High School
El Paso, TX05.2010
Skills
- Information Security
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Call Management
- Data Collection
- Account Updating
- Scheduling
- Data Entry
- Document Control
- Quality Control
- Computer Proficiency
Computer Building
I've built a few computers from scratch (ei, buying parts from New Egg and putting them together, making sure the hardware will all work together as well as the power supply being strong enough to provide power to all components.)
Installing Windows 7-10 and making sure everything runs smoothly.
As well as regularly cleaning; taking parts out, dusting and applying thermal paste when needed.
I'm also a gamer.
Timeline
Customer Service Representative
Uhaul Moving And Storage
06.2023 - Current
Food Service Worker
Club Demonstration Services At Costco
11.2021 - 04.2023
Hotel Front Desk Clerk
Super 8 By Wyndham
01.2020 - 08.2020
Cook
Town Pump
05.2017 - 04.2019
High School Diploma -
Coronado High School