Pragya Dixit
Customer Service Executive
Winnipeg,Winnipeg
Summary
Proficient Call Center professional with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Macro Info Solutions Pvt Ltd
GURGAON, India
02.2017 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
Bachelor of Commerce - Commerce And Accounting
Kanpur University
Kanpur 07.2006 - 06.2009
Skills
Documentation and reporting
Complaint resolution
Sales expertise
Report preparation
Service-oriented self-starter
Outstanding communication skills
Empathetic and genuine
Exemplary work ethic
Microsoft Office Suite proficiency
Customer Relations
Training development aptitude
Key stakeholder relationship building
Multi-line phone talent
Timeline
Customer Service Agent
Macro Info Solutions Pvt Ltd
02.2017 - 07.2021
Bachelor of Commerce - Commerce And Accounting
Kanpur University
07.2006 - 06.2009