Pratima Acharya
Boston,MA
Summary
Dedicated customer service professional with strong reliability and time management skills. Proven ability to resolve inquiries efficiently and provide exceptional support, ensuring positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Whole Food Market
Dedham, MA
01.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted with inventory management, restocking shelves as needed.
Student Representative
Boston Public Schools
Boston, MA
11.2022 - 05.2025
- Advocated for student voices in educational policy and decision-making processes.
- • Planned and facilitated meetings to address key student concerns and drive actionable solutions.
- • Participated in panels and organized town halls to engage the broader community in discussions on critical education issues.
- Led discussions on curriculum improvements, aligning educational programs with the needs of the student body.
- Spearheaded outreach efforts aimed at increasing overall awareness around available resources designed to promote personal growth and academic success for students from various backgrounds.
Marketing Intern
Trivium Interactive
Boston, MA
07.2024 - 08.2024
- Maintained comprehensive documentation of marketing projects and outcomes.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Collaborated with cross-functional teams to support marketing initiatives.
Food Preparation Worker
Dunkin
Boston, MA
05.2024 - 07.2024
- Prepared food items according to established recipes and quality standards.
- Operated kitchen equipment, ensuring cleanliness and adherence to safety protocols.
- Maintained inventory of ingredients, assisting in stock management and replenishment.
- Assisted in training new team members on food preparation techniques and safety measures.
Fellow
Digital Ready
Boston, MA
06.2023 - 08.2023
- Developed an interactive game demonstrating coding and logic skills.
- Designed and optimized websites to enhance user experience.
- •Acquired foundational knowledge in computer science and UX/UI design principles.
Urban Planing Fellow
Boston Architectural College
Boston, MA
06.2022 - 08.2022
- Designed a comprehensive parcel redevelopment plan in Boston with sustainable and community-focused elements.
- Produced detailed renderings and visuals to effectively communicate design concepts.
- Constructed high-quality physical models showcasing spatial and structural aspects of the project.
- Developed collaborative design solutions through interdisciplinary workshops and peer feedback sessions.
- Networked and built strong presence with peers to facilitate professional relationships.
Education
Bachelor of Science - Public Health
University of Masschusetss
Amherst 05.2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Money handling
- Reliability and punctuality
- marketing support
- user interface design
Certification
Google UX Design Professional Certificate
Google IT Support Professional Certificate
Languages
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Latin
Elementary
Timeline
Cashier
Whole Food Market
01.2025 - Current
Marketing Intern
Trivium Interactive
07.2024 - 08.2024
Food Preparation Worker
Dunkin
05.2024 - 07.2024
Fellow
Digital Ready
06.2023 - 08.2023
Student Representative
Boston Public Schools
11.2022 - 05.2025
Urban Planing Fellow
Boston Architectural College
06.2022 - 08.2022
Bachelor of Science - Public Health
University of Masschusetss