Precious Crawford
Ponte Vedra Beach
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments and rapidly acquire new skills. Seeking career change with increased growth opportunities.
Overview
3
3
years of professional experience
Work History
Client Service Representative
VCA Ponte Vedra Animal Hospital
Ponte Vedra
12.2023 - Current
- Delivered exceptional customer service by welcoming visitors and assisting clients.
- Managed 30-50 inbound and outbound calls daily to clients, pharmacies, and veterinary clinics.
- De-escalated challenging situations involving customers and patients effectively.
- Processed medication orders through online pharmacies and coordinated incoming food and equipment shipments.
- Provided emotional support and resources to clients during high-stress situations, receiving positive feedback.
Book Seller
Books-A-Million
Ponte Vedra
03.2023 - 05.2024
- Sold and stocked inventory of books, magazines, and collectibles.
- Assisted customers in locating items both online and in-store.
- Recommended books based on customer preferences to enhance satisfaction.
- Processed online orders for customers efficiently.
Logistics Associate-Contract Position
Mayo Clinic
Jacksonville
10.2023 - 04.2024
- Efficiently organized 14,000 boxes of patient records to designated locations.
- Collaborated with research team to enhance operational workflows.
- Utilized SCLogic Software for effective inventory management.
- Coordinated with departments to ensure accurate receiving and distribution of products.
Ulta Lead Cashier
Ulta Beauty
Ponte Vedra
09.2022 - 10.2023
- Enhanced customer care experience through personalized service tailored to guest needs.
- Ensured efficiency of guest transactions and adherence to cash-wrap excellence standards.
- Influenced peers to achieve peak productivity and performance levels.
- Drove sales by showcasing product benefits, resulting in exceptional guest experiences.
- Achieved quotas for credit card and rewards program sign-ups.
- Managed inventory processes and ensured timely restocking of products.
- Trained new associates on service protocols and product knowledge.
Education
Bachelor of Arts - Public Communication Concentration
Kent State University
Kent, OH05-2026
High School Diploma -
Lithia Springs Comprehensive HS
Lithia Springs, GA05-2016
Skills
- Interpersonal and communication skills
- Written communication
- Determination to succeed
- Time management
- Proofreading and editing
- Attention to detail
References
References available upon request.
Timeline
Client Service Representative
VCA Ponte Vedra Animal Hospital
12.2023 - Current
Logistics Associate-Contract Position
Mayo Clinic
10.2023 - 04.2024
Book Seller
Books-A-Million
03.2023 - 05.2024
Ulta Lead Cashier
Ulta Beauty
09.2022 - 10.2023
Bachelor of Arts - Public Communication Concentration
Kent State University
High School Diploma -
Lithia Springs Comprehensive HS
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