Precious Gibbs
St. Petersburg
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Steward and Helm
St. Petersburg, FL
11.2023 - 05.2025
- Assisted clients with property tours, highlighting features and benefits of available units.
- Facilitated lease agreements, ensuring compliance with company policies and local regulations.
- Managed inquiries through multiple channels, delivering prompt and professional responses.
- Coordinated move-in and move-out processes, providing exceptional customer service to residents.
- Collaborated with maintenance teams to address tenant issues and improve overall satisfaction.
- Utilized property management software for tracking applications and maintaining accurate records.
- Developed marketing materials to promote available properties, enhancing visibility in the market.
- Conducted market research to identify trends and inform leasing strategies for competitive positioning.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Patient Service Representative/Certified Medical Assistant
BayCare Medical Group
St. Petersburg, FL
01.2022 - 08.2024
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Facilitated communication between patients and healthcare providers to ensure accurate information exchange.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Streamlined patient intake processes, improving overall workflow and reducing wait times.
- Maintained electronic health records with a focus on accuracy and compliance with privacy regulations.
- Collaborated with medical staff to coordinate patient care and follow-up services effectively.
- Trained new staff members on operational procedures and systems for optimized performance.
- Implemented process improvements that enhanced patient satisfaction and operational effectiveness.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Surgery Scheduler
HCA Pasadena Hospital
St. Petersburg, FL
01.2020 - 10.2023
- Coordinated surgical schedules to optimize resource allocation and enhance patient flow.
- Collaborated with surgeons and nursing staff to prioritize urgent cases effectively.
- Managed patient communication regarding schedule changes and preparation instructions.
- Streamlined surgery scheduling processes, reducing wait times and improving patient satisfaction.
- Implemented process improvements that increased scheduling accuracy by minimizing conflicts or errors.
- Developed training materials for new team members to ensure consistency in operations.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
Education
Bachelor of Science - Dental Hygiene
Hillsborough Community College
St. Petersburg06-2028
High School Diploma -
Gibbs High School
St. Petersburg10-2004
Skills
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Office administration
- Document filing
- Medical insurance
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Timeline
Leasing Consultant
Steward and Helm
11.2023 - 05.2025
Patient Service Representative/Certified Medical Assistant
BayCare Medical Group
01.2022 - 08.2024
Surgery Scheduler
HCA Pasadena Hospital
01.2020 - 10.2023
Bachelor of Science - Dental Hygiene
Hillsborough Community College
High School Diploma -
Gibbs High School