Precious McCarter
Jacksonville,US
Summary
Results-oriented Customer Support Specialist skilled in addressing customer inquiries and technical challenges. Strong problem-solving abilities and effective communication foster high levels of customer satisfaction. Achievements include optimizing support workflows to improve efficiency and customer engagement.
Overview
12
12
years of professional experience
Work History
Advance Administrative Medical Assistant
Department of Veteran Health Administration
Morehead City, North Carolina
01.2024 - 12.2025
- Maintained accurate electronic health records, including medical histories and insurance information.
- Processed insurance verification and billing inquiries, resolving issues promptly.
- Managed patient scheduling and appointment coordination to streamline workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Greeted patients and scheduled appointments via phone and in person, enhancing front office operations.
- Collaborated with multi-disciplinary staff to optimize patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing and spreadsheet software.
- Reviewed incoming mail for accuracy prior to forwarding to designated departments.
Eligibility Representative
Accredo at Cigna
Jacksonville, United States
09.2022 - 01.2024
- Coordinated reimbursement eligibility for services, clarifying deductibles and authorization levels to streamline patient access.
- Resolved basic patient claims issues using subject matter expertise, ensuring timely and accurate claims processing.
- Prepared and reviewed claims for accuracy based on payer requirements including codes and authorizations.
- Facilitated cross-functional resolution of drug coverage issues, resulting in improved referral turnaround times.
- Performed medical and pharmacy benefits verification requiring complex decision-making skills.
- Contacted benefit providers to gather detailed policy benefits and limitations.
- Collaborated effectively with internal departments to provide necessary information and resolve issues.
- Managed high volume of inbound and outbound calls while maintaining exceptional customer service standards.
Medical Clerk
Navy Medical Center Camp Lejeune
Camp Lejeune, United States
05.2018 - 09.2022
- Engaged with patients to ensure quality care and formulate tailored care plans.
- Facilitated effective communication by liaising with patients, doctors, and staff, and assessing medical charts.
- Submitted medication requests electronically to streamline pharmacy interactions.
- Provided assistance and information to callers while facilitating access for medical personnel.
- Updated patient accounts daily, ensuring accuracy and confidentiality of sensitive information.
- Coordinated calendars for four or more physicians to enhance scheduling efficiency.
- Utilized EMR systems including MHS Genesis, CHCS, and AHLTA for comprehensive patient management.
- Streamlined practice operations by developing and implementing efficient processes.
Crew member
Sodexo
Camp Johnson, United States
01.2017 - 05.2019
- Supported daily operations in a regulated, high-volume environment requiring accuracy and efficiency
- Maintained sanitation and safety standards in compliance with organizational and health regulations
- Coordinated with team members to deliver timely service and maintain workflow continuity
- Ensured adherence to established procedures through attention to detail and reliability
- Managed multiple priorities while providing courteous service in fast-paced setting
Customer Care Professional
Alorica
Jacksonville, United States
03.2014 - 04.2016
- Resolved customer complaints promptly to enhance service quality.
- Processed 75 customer interactions daily, prioritizing courteous service.
- Guided customers through product features and troubleshooting steps.
- Applied conflict mediation techniques to de-escalate customer issues effectively.
- Coordinated communications with customers regarding orders, returns, shipments, and product inquiries via phone.
- Kept precise records of all customer transactions and interactions.
- Analyzed Reward Points accounts thoroughly for accuracy verification.
- Reviewed credit card applications efficiently to ensure compliance with established protocols.
Education
Associate in Science Degree - General Studies
University of Mount Olive
Jacksonville, NC, United States05.2016
Certificate of Completion - Administrative Medical Assistant Course
Coastal Coralina Community College
Jacksonville, NC, United StatesSkills
- EHR management proficiency
- CRM expertise
- Data management
- Process optimization
- Analytical problem solving
- Customer-centric approach
- Channel communication
- Efficient time management
- Detail-oriented mindset
- Adaptability in dynamic settings
- Active listening skills
Availability
Permanent, Full-time
References
References available upon request.
Timeline
Advance Administrative Medical Assistant
Department of Veteran Health Administration
01.2024 - 12.2025
Eligibility Representative
Accredo at Cigna
09.2022 - 01.2024
Medical Clerk
Navy Medical Center Camp Lejeune
05.2018 - 09.2022
Crew member
Sodexo
01.2017 - 05.2019
Customer Care Professional
Alorica
03.2014 - 04.2016
Associate in Science Degree - General Studies
University of Mount Olive
Certificate of Completion - Administrative Medical Assistant Course
Coastal Coralina Community College