Precious Shaw
Circle K
Sanford,FL
Dynamic customer service professional with a proven track record at Circle K, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction and loyalty through effective communication and empathy. Committed to maintaining high standards and contributing to team success while managing high-pressure situations with integrity.
8
years of professional experience
Work History
Cashier
1 Year 7 Months
Circle K - 2631 S Sanford Ave Sanford FL 32773 | 01.2024 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Auction Assistant
4 Years 5 Months
Road Runners - 2851 St Johns Pkwy Sanford FL 32773 | 05.2019 - 10.2023
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Facilitated smooth payment transactions by efficiently processing invoices and collecting payments from winning bidders.
- Streamlined registration process for attendees, expediting check-in procedures and improving overall experience.
- Enhanced client relationships through regular communication, updates on auction progress, and post-event follow-ups to ensure satisfaction with services provided.
- Improved inventory management practices through consistent monitoring, tracking, and documentation of auction items.
- Played a key role in exceeding fundraising goals for charity auctions through proactive outreach efforts to solicit donations from local businesses and community members.
- Increased bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
Customer Service Representative
2 Years 2 Months
SunPass Operations - 9409 West Colonial Dr | 02.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma
Poinciana High - 2300 S Poinciana Blvd Kissimmee FL
05-2007
Certificate - Medical Clerk
Ultimate Medical Academy - Clearwater, FL
04-2026
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Timeline
Cashier
Circle K
01.2024 - 08.2025Read more
Auction Assistant
Road Runners
05.2019 - 10.2023Read more
Customer Service Representative
SunPass Operations
02.2017 - 04.2019Read more
Poinciana High - High School Diploma,
Read more
Ultimate Medical Academy - Certificate, Medical Clerk
Read more