Maintained human resources information system and kept employee files up to date and accurate within Ahola ATS.
Completed background and reference checks to facilitate hiring and onboarding of employees.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, directing interview process and drafting offer letters within Isolved.
Enhanced company culture by organizing team-building events and professional development opportunities.
Evaluated timecards for accuracy on regular and overtime hours.
Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
Director of Staff Development
Greenfield Estates - Memory Care Assisted Living
Akron, OH
05.2023 - 11.2023
New hire orientation, Conducting background checks, payroll, performance reviews, recruiting and interviewing. Processing Unemployment claims, PTO, FMLA, ADA and all LOA request. Working within HR to educate staff on different social groups, diversity and inclusion.
Tracking retention, conducting performance evaluations and weekly reporting of staffing. Recruiting All levels of Nurses. STNA,CNA and other healthcare professionals.
Collaboration with all staff to gain insight of staff needs to further develop team engagement and morale. Coordinating monthly team building events, tracking all staff and residents anniversaries, birthdays and holiday acknowledgments.
Researched relevant course materials to achieve training objectives. Processing termination documentation, creating progressive improvement plans and overall staff development.
Workforce Development Coordinator
Tradesmen International
Remote
02.2022 - 05.2023
Full-cycle agency recruiting for Skilled Trades , (Electricians, Carpenters and many other skilled tradesmen), posting job Ads, interviewing, and connecting to applicants within a timely manner to ensure positive candidate experience
Conducting weekly meetings with managers of all levels discussing proactive marketing strategies, hiring goals, retention, employee success and keeping proper documentation with clear direct communication
Analysis of industry trends, competitor wages and practices, supporting team with recruitment efforts for various positions, utilizing ATS and external recruitment.
Customer Care Consultant
Progressive Insurance
Mayfield Heights, OH
02.2018 - 10.2021
Daily average of 100+ Outbound/Inbound calls per shift as a full-service consultant cross trained in sales, underwriting and claims.
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Complied with corporate and regulatory policies regarding information confidentiality and privacy.
Educated clients on account services and resolved client inquiries regarding statement information and account management.
Being part of leadership teams supporting Diversity Equity and Inclusion, Employee Resource Groups and Mental Wellbeing
Use of ATS for Boolean sourcing , attendance and performance tracking, payroll, client communication, I9 verification, union documentation and many other employee resources
Researched and analyzed data to identify trends, issues, and opportunities for improvement in the HR process
Keeping consistent metrics, striving for growth in retention and conversion of applicants weekly with use of data and Excel reports
Education
Bachelor Of Arts - HR Management
University Of Toledo
Skills
Full Cycle Recruitment, B2B, Onboarding, Compliance, Multi State Labor Laws, Disciplinary Documentation, Staff Development, Healthcare recruiting, Assisted Living Management, Budget Analysis