Precious Williams
Sacramento,CA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Dr. Keeper's Dental Wellness
08.2024 - Current
- Promoted a positive office environment through excellent customer service skills with a professional demeanor.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while managing phone lines, cleanliness of reception areas, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Manage a calendar schedule volume of 30 or more patients daily
Customer Support Representative
Square
08.2021 - 08.2024
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.
- Resolved customer 75+ daily complaints by distinguishing, prioritizing, and reporting technical issues.
- Balanced multiple priorities while focusing on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Balanced multiple priorities while focusing on excellent communication skills and attention to detail.
Fraud Analyst
Fitibt
06.2017 - 08.2020
- Evaluated roughly 40 customers' data daily to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine the level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco
San Francisco, CA06-2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
Timeline
Front Desk Receptionist
Dr. Keeper's Dental Wellness
08.2024 - Current
Customer Support Representative
Square
08.2021 - 08.2024
Fraud Analyst
Fitibt
06.2017 - 08.2020
Associate of Arts - Liberal Arts And Sciences
City College of San Francisco
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