Prem Biswa
Kansas City,KS
Summary
Entrepreneurial business owner with experience in retail management and inventory control. Skilled in operations, customer service, and sales. Previous experience in warehouse logistics with strong knowledge of stocking and order fulfillment. Fluent in Nepali, Hindi, and English, with the ability to communicate well with diverse customers and team members.
Overview
5
5
years of professional experience
Work History
Shift Leader
Walgreens
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Owner
Big Al’s Liquor & Wine
01.2023 - Current
- Manage daily operations, including purchasing, inventory management, and customer service.
- Supervise employees and ensure compliance with liquor laws and store policies.
Trainer
Amazon
03.2023 - 11.2023
- Taught new team members correct procedures for all areas of operations.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Owner
SMP Liquor
01.2021 - 01.2022
- Led store operations, focusing on increasing sales and customer retention.
- Managed day-to-day business operations.
Education
Associate of Arts - Accounting And Finance
Donnelly Colleg
Kansas City, KS05-2021
Skills
- Business Ownership & Management
- Customer Service & Sales
- Team Leadership & Employee Supervision
- Cash handling
Timeline
Shift Leader
Walgreens
04.2024 - Current
Trainer
Amazon
03.2023 - 11.2023
Owner
Big Al’s Liquor & Wine
01.2023 - Current
Owner
SMP Liquor
01.2021 - 01.2022
Associate of Arts - Accounting And Finance
Donnelly Colleg