President Barnes
San Antonio ,TX
Summary
Dedicated and service-oriented professional with a robust background in Luxury Housing (Affordable/Conventional), Customer Service, Technology, and a Keen understanding of resident and client expectations. In just three months of working for Greystar, I’ve made a significant impact, earning praise from patrons and receiving glowing reviews on Google for my exceptional performance. My ability to swiftly adapt to new software platforms and grasp legal intricacies, bolstered by numerous certifications, reflects my dedication to continuous improvement. As I explore opportunities for growth, I am eager to leverage my organizational skills and passion for personalized experiences to further enhance Willow Bridge’s reputation and ensure unparalleled satisfaction for every resident and prospect.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing & Sales Professional - Multifamily
Greystar
11.2023 - Current
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Within three months of employment, I contributed to achieving a 98% lease rate, starting from an initial lease rate of of 85%.
- Utilize property management software and leasing platforms to efficiently manage leads, leases, and resident communications.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Demonstrated a specialized proficiency and familiarity with both conventional and affordable housing units.
- Effectively communicate leasing terms, property features, and amenities to potential residents, fostering positive relationships and increasing leasing prospects.
- Proven track record of meeting or exceeding leasing targets, utilizing persuasive sales techniques to convert leads into signed leases.
- Showcased resourcefulness and creativity in addressing tenant inquiries, resolving leasing challenges, and ensuring resident satisfaction.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced leasing environment..
Facility Security Officer
BIF Technologies
San Antonio, TX
11.2021 - 12.2023
- Supervises and directs security measures necessary for implementing the National Industrial Security Program Operating Manual (NISPOM) and other Federal requirements for classified information.
- Prepares and reviews authorization requests for access to sensitive data, conducting employee investigations, providing security clearance request, and training sessions for new security programs
- Conducts security updates on computer equipment, develops, and implements effective security plans and evacuation initiatives.
- Patrolled internal and external building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies.
Spa Server
JW Marriott
San Antonio, TX
06.2023 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items.
- Monitored patrons for alcohol intake to appropriate levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business..
H-E-B Call Center Agent (Temporary Position)
H-E-B
Remote
07.2021 - 01.2022
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Redesigned our company spreadsheet that documents calls and customer information to better organize employees' data entrees.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Built great rapport by making an effort to follow up with customers, inquiring if they are still interested in making appointments.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
H-E-B Overnight Stocker (transferred to the Above)
H-E-B
Bulverde, TX
09.2020 - 07.2021
- Realigned merchandise throughout assigned sections to drive product sales by giving shelves and racks a professional appeal.
- Maintained current knowledge of shelf planograms and end cap plans.
- Observed safety protocols.
- Maintained store assets with effective loss prevention strategies.
IT Assistant
BIF Technologies
San Antonio, TX
08.2019 - 03.2020
- Worked closely with coworkers to strategically plan for company growth.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Maintained a good rapport with prospects by creating guest cards and following up with future clients.
- Worked closely with boss to provide effective assistance for specific aspects of business operation.
- Gathered and translated project requirements and collaboratively worked to define and scope milestones.
- Maintained needs for department, and assisted in daily operations.
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TX06.2018
Internship Certificate Of Complettion/Graduation - IT
Bif Technologies
San Antonio Tx06.2017
Skills
- Affordable/Conventional Housing
- Customer Service
- Team Support
- Marketing
- Adaptable and teachable
- Computer Proficient
- Process Payments
- Professionalism
- Attention to detail
- Retain and recall information
- Conflict and Complaint Resolution
Certification
- Leasing Certifications (Fair Housing)
- FSO Training Certificates Of Completion
- TABC Certificate
- Food Handlers Certificate
Timeline
Leasing & Sales Professional - Multifamily
Greystar
11.2023 - Current
Spa Server
JW Marriott
06.2023 - 10.2023
Facility Security Officer
BIF Technologies
11.2021 - 12.2023
H-E-B Call Center Agent (Temporary Position)
H-E-B
07.2021 - 01.2022
H-E-B Overnight Stocker (transferred to the Above)
H-E-B
09.2020 - 07.2021
IT Assistant
BIF Technologies
08.2019 - 03.2020
High School Diploma -
Smithson Valley High School
Internship Certificate Of Complettion/Graduation - IT
Bif Technologies