Preslee Starnes
Raleigh,NC
Summary
Offering background in analytical thinking and teamwork, with a strong desire to develop in a professional setting. Brings the ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills in any position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Olde Hickory Tap Room
222 Union Square NW, Hickory, NC 28601
05.2024 - Current
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Catawba Creamery
201 2nd Ave SW, Catawba, NC 28609
03.2022 - 08.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Intern
Catawba County Government
Newton, NC
08.2022 - 12.2022
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Political Science
North Carolina State University
Raleigh, NC05-2026
High School Diploma -
Newton Conover High School
Newton, NC05-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Creativity and innovation
- Customer service expertise
- Exceptional communication
- Complaint handling
- Efficient collaboration
- Computer skills
- Team collaboration
- Multitasking and organization
Certification
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Adobe Photoshop
- Adobe Illustrator
- Adobe Indesign
- CPR Certified
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Hostess
Olde Hickory Tap Room
05.2024 - Current
Intern
Catawba County Government
08.2022 - 12.2022
Server
Catawba Creamery
03.2022 - 08.2023
Bachelor of Arts - Political Science
North Carolina State University
High School Diploma -
Newton Conover High School