Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Preslee Starnes

Raleigh,NC

Summary

Offering background in analytical thinking and teamwork, with a strong desire to develop in a professional setting. Brings the ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills in any position.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Olde Hickory Tap Room
05.2024 - Current
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Answered customer questions about hours, seating, and menu information.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server

Catawba Creamery
03.2022 - 08.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Intern

Catawba County Government
08.2022 - 12.2022
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Collected, arranged, and input information into database system.

Education

Bachelor of Arts - Political Science

North Carolina State University
Raleigh, NC
05-2026

High School Diploma -

Newton Conover High School
Newton, NC
05-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills
  • Creativity and innovation
  • Customer service expertise
  • Exceptional communication
  • Complaint handling
  • Efficient collaboration
  • Computer skills
  • Team collaboration
  • Multitasking and organization

Certification

  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Indesign
  • CPR Certified

Languages

English
Native or Bilingual
German
Professional Working

Timeline

Hostess

Olde Hickory Tap Room
05.2024 - Current

Intern

Catawba County Government
08.2022 - 12.2022

Server

Catawba Creamery
03.2022 - 08.2023
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Indesign
  • CPR Certified

Bachelor of Arts - Political Science

North Carolina State University

High School Diploma -

Newton Conover High School
Preslee Starnes