Presleen Enos
Mililani Town
Summary
Dedicated professional with strong customer service and communication skills, experienced in handling diverse tasks efficiently and independently. Proven ability to adapt quickly and enhance operational efficiency in dynamic environments. Eager to leverage skills in a new role to support and contribute to team success.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Postal Service
Wahiawā
02.2019 - 06.2025
- Loading/Off Loading Parcels (50 lbs +)
- Customer Service
- Met schedules for collection and return of mail.
- Signed for cash-on-delivery and registered mail before leaving post office.
- Turned in money and receipts collected along mail routes.
- Entered change of address orders into computers that processed forwarding address stickers.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Arranged it in delivery sequence.
- Held mail for customers who were away from delivery locations.
- Returned to post office with mail collected from homes, businesses, and public mailboxes.
- Delivered mail to residences and business establishments along specified routes by walking and driving, using combination of satchels, carts, cars, and small trucks.
- Answered customers' questions about postal services and regulations.
- Accurately recorded all deliveries in the company database for tracking purposes.
- Delivered packages safely to residences, businesses, post offices, and other locations within designated area.
- Performed daily maintenance checks on vehicle to ensure safe operation while delivering mail.
- Obtained signatures on registered, insured, and certified mail.
- Ensured customer privacy by securely delivering mail and packages to the correct address.
- Completed loading and unloading of mail trucks with hundreds of parcels safely and securely.
- Maintained a clean and organized vehicle, ensuring all safety regulations were followed during transport of packages and mail.
Customer Service Agent (part-time)
Hallmark Aviation Services
Honolulu
04.2018 - 02.2019
- Handled incoming customer complaints in a professional and courteous manner.
- Provided friendly customer service by answering questions regarding postal services and providing assistance with package pickups.
- Communicated effectively with supervisors regarding any issues encountered during route operations.
- Inspected outgoing mail for accuracy, completeness, and compliance with postal regulations before leaving post office.
- Delivered high volume of mail daily in a timely and efficient manner.
- Adapted quickly to new routes and delivery changes, increasing efficiency of mail distribution.
Critical Care Assistant
Queens Medical Center
Honolulu
03.2017 - 04.2018
- Patient Care, assist nurses, answer phones, transport patients, stock linen carts/medical supplies
- Assist with wound care, dressing change
- Changing of tube feeding
- Prepping of the art/cvt lines
- Provided emotional support during times of distress, offering comfort and reassurance to those in need.
- Reported all incidents and accidents to the supervisor.
- Developed positive relationships with colleagues, displaying excellent team work skills at all times.
- Monitored patient progress and reported any changes or concerns to supervisor immediately.
- Encouraged independence among patients while providing necessary assistance with activities of daily living.
Patient Care Technician/CNA/Unit Secretary
St. Joseph Hospital
Tampa
02.2011 - 12.2016
- Patient care, assist with meals, bathing, day to day daily routines, stocking of medical supplies, answering phones, greeting guest, responsible for admission/discharges, transport, assisting Doctors questions, prepping all charts and admission folders.
- Performed hourly rounds and responded promptly to call lights.
- Utilized computer systems for charting patient data.
- Monitored patient condition and reported changes to the nursing staff.
- Responded promptly to emergency situations using established protocols.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Maintained cleanliness of assigned work area according to infection control standards.
- Maintained chart and filed paperwork, facilitating clerical functions.
- Organized patient information in an accurate and timely manner for medical records.
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.
- Assisted physicians during examinations and procedures as needed.
- Checked vital signs and recorded intake information to monitor patient stability.
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers.
- Turned and repositioned bedridden patients.
- Applied clean dressings, slings and support bandages.
Teacher Aide/Assistant
PRIMROSE PRESCHOOL
Land O' Lakes
03.2010 - 02.2011
- Assist with class activities, planning monthly educational assignments, recording daily progress, communication with parents
- Facilitated developmentally appropriate daily activities for students.
- Participated in training courses and professional development opportunities to improve teaching skills.
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
- Encouraged student participation and challenged students to think critically.
- Planned lessons with logically sequenced objectives, based on curriculum.
- Organized and used variety of teaching techniques, maximizing individual and group learning.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
Education
Certification in Patient Care Technician/CNA -
Concorde Career Institute-Tampa
TampaSkills
- Customer Service
- Customer Care
- Clerical experience
- Guest services
- Critical Care Experience
- ICU Experience
- Patient Care
- Microsoft Word
- Medical Office Experience
- Computer Operation
- Communication skills
- Heavy lifting
Assessments
- Filing & organization, Proficient, 05/01/18
- Delivery driver, Proficient, 01/01/22
Timeline
Mail Carrier
United States Postal Service
02.2019 - 06.2025
Customer Service Agent (part-time)
Hallmark Aviation Services
04.2018 - 02.2019
Critical Care Assistant
Queens Medical Center
03.2017 - 04.2018
Patient Care Technician/CNA/Unit Secretary
St. Joseph Hospital
02.2011 - 12.2016
Teacher Aide/Assistant
PRIMROSE PRESCHOOL
03.2010 - 02.2011
Certification in Patient Care Technician/CNA -
Concorde Career Institute-Tampa