Presley Lara
Navasota,TX
Summary
Diligent secretary for a local home improvement store with a focus on flooring needs. I specialize in providing friendly service and clear communication to assist and build the relationships between sales associates and customers, creating a smooth and easy process for home improvement projects, and enhancing team performance. Highly motivated to use my experience with customer service to take on new challenges.
Overview
13
13
years of professional experience
Work History
Secretary
Lonestar Floors & Installations, INC.
Navasota, TX
06.2013 - Current
- Greeted customers and provided product information to assist in their selection process.
- Processed invoices for payment, and tracked payments received from customers.
- Maintained accurate records of customer orders, payments, and other related documents.
- Managed calendar reminders for upcoming deadlines for those in the office and for customers.
- Created written estimates for clients, with a breakdown of product and labor.
- Responded promptly to customer inquiries via phone or email regarding flooring products or services offered by the company.
- Provided advice on design choices, color matching, and installation techniques to customers.
- I checked in with customers to determine satisfaction and respond to questions.
Education
High School Diploma -
Anderson-Shiro Consolidated
Anderson, TX06.2011
Skills
- Appointment Scheduling
- Customer Service
- Problem Solving
- Interior Design Understanding
- Store Organization
- Product Knowledge
- Friendly and Helpful
- Knowledge of basic Quick Books
- Knowledge of basic Microsoft Office
- Creative Thinking
- Organization
- Team Cooperation
References
- DeLana Watson - Financial Analyst at Cox Automotive. Contact: delana.watson@coxautoinc.com Cell: 713-376-2380
- Benny Westmoreland - Owner of Lonestar Floors & Installations, Inc. Contact: lonestarfloors@centurylink.net Cell: 979-450-3400
- Shaunte Lowrance - Owner of Intercoastal Paint Company. Contact: Cell: 832-715-9717
Timeline
Secretary
Lonestar Floors & Installations, INC.
06.2013 - Current
High School Diploma -
Anderson-Shiro Consolidated