Presley Rojero
Brooksville
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Proven ability in cash handling, guest engagement, and maintaining a clean dining environment.
Overview
5
5
years of professional experience
Work History
Server
Enchiladas Mexican Restaurant
10.2021 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed table assignments and wait times to optimize guest satisfaction.
- Trained new servers on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints effectively to enhance dining experience.
- Assisted in inventory management by tracking stock levels of supplies.
- Implemented upselling techniques to increase average check totals consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Hernando High School
Brooksville, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Dining area maintenance
- Allergy awareness
Timeline
Server
Enchiladas Mexican Restaurant
10.2021 - Current
High School Diploma -
Hernando High School