Preston Martin
Pflugerville,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Badger Meter
03.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Delivery Driver, Trainer
Amazon
08.2020 - 03.2022
- Operate vehicle safely and ensure speed limit is followed
- Deliver packages to customers’ desired location
- Assist team members when tasks are completed
- Guest Service Relations / New Hire
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Guest Services Trainer
Marriott International, Inc.
12.2018 - 08.2020
- Greet guest with a smile and welcome them
- Assist guest with checking-in, and ensure to pay attention to details
- Maintain and balance a personal bank
- Answer incoming calls, respond to guest emails, assist accounting team with closing out reservations
- Teach new hires the various roles and responsibilities and set them up for success.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
Customer Service Representative
Wal-Mart
07.2016 - 01.2019
- Check customers out, and assist customers with returns
- Manage ammunition sales
- Perform oil changes and other vehicular needs
- Ensure that workspace is clean and hazard free
- Manage a till.
Education
High School Diploma -
South Fulton High School
South Fulton, TN05.2023
Skills
- Microsoft Office (10 years)
- Customer Service (10 years)
- Excellent verbal communication
- Salesforce
- Sales (8 years)
- Time management
- Interviewing
- Training and coaching
- Money handling/balancing
- Hospitality
- Lead Qualification
- Attention to Detail
Timeline
Inside Sales Representative
Badger Meter
03.2022 - Current
Delivery Driver, Trainer
Amazon
08.2020 - 03.2022
Guest Services Trainer
Marriott International, Inc.
12.2018 - 08.2020
Customer Service Representative
Wal-Mart
07.2016 - 01.2019
High School Diploma -
South Fulton High School
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