Preston Wales
Peoria,AZ
Summary
Dynamic leader with a proven track record at American Express, rapidly advancing from Manager to Director. Spearheaded the development of innovative automation tools and led teams to generate $1.6B in potential charge volume. Expert in strategic planning and data analysis, with a knack for staff development and cross-departmental collaboration.
Overview
20
20
years of professional experience
Work History
Director Supplier Enablement
American Express
07.2022 - Current
- Promoted from Senior Manager to Director within 12 months in role
- Stood up 2 teams totaling 11 supplier enablement managers spanning from Small Business to Large & Global customer
- Direct leader of five with responsibilities spanning: field facing, lead quality validation, tactical lead submission, post submission campaign management, reporting/insights for all levels of leadership
- Led submission of 34K sales leads that resulted in $1.6B into potential charge volume
- Developed automation within lead creation process reducing 14+ days of cycle time which required the alignment from 9 cross department teams
- Developed a Buyer Initiated Payment tool to provide automation in the lead submission processes.
Senior Manager Product Owner
American Express
03.2020 - 07.2022
- Promoted from Manger to Senior Manager within 12 months in role
- Product Owner for 3 development teams supporting US & Global Corporate application capture tools
- Build the international compliance controls required to open international application capture for corporate customers
- Led the build of Transfer to Digital application removing the need for sales to create single use application links
- Project & Process Managed GPO client opportunity through DASH
- Created & Maintained process ownership for 9 account payment automation product offerings in multiple customer segments.
Project Analyst II
American Express
08.2014 - 03.2020
- Created security VBA project for Global Reporting Package allowing users to view individual scorecard matrix by Team, Role, and Region
- Designed, developed, and implemented 4 Excel VBA solutions to operationalize commercial card applications globally
- Assisted in Building and Manage 3 key analytic tools used to track work completed by financial investigation’s unit
- Maintain & Improved Analyst Performance Metrics Report & Analyst Capabilities Report
- Created over 9 reporting packages to assist with Operational Expense Management including 2-month end reports
- Monitor and evaluate operation expenses to provide meaningful monthly variance commentary on global level.
Lending Services – Portfolio Risk Review/Bust Out Team Manager
J.P. Morgan Chase
01.2012 - 08.2014
- Received Promotion to Lending Team Manager after first 6 months
- Managed a team of 13 Portfolio Risk Review Bust Out Credit Lenders
- Manage 8 reports tracking cases of AML, Fraud, Compliance, Federal Regulation, and Patriot Act Verification Database
- Successfully trained 11 new hires for Portfolio Risk Lending with 100% pass rate
- Created Policy and Procedures for Current Business Operations within Lending
- Created and Managed Tracking Spreadsheets used to measure: Attrition, Quality, Department growth, Training, and Continuity.
Air Transportation- Journeyman E-5 Staff Sergeant
United States Air Force
09.2004 - 05.2010
- Developed Performance Management parameters for a 150 Member Squadron
- Created Inventory Database Management Tracking
- Developed Tracking Database for Vehicle Maintenance and Repair
- Certified APEX load director.
Education
MBA - Financial Management
Western International University
Phoenix, AZ07.2014
Bachelor of Arts - Global Business Management
University of Phoenix
Phoenix, AZ12.2011
Skills
- Department Oversight
- Business Marketing
- Staff Training/Development
- Strategic Planning
- Data Analyst
- Company Guidelines
Timeline
Director Supplier Enablement
American Express
07.2022 - Current
Senior Manager Product Owner
American Express
03.2020 - 07.2022
Project Analyst II
American Express
08.2014 - 03.2020
Lending Services – Portfolio Risk Review/Bust Out Team Manager
J.P. Morgan Chase
01.2012 - 08.2014
Air Transportation- Journeyman E-5 Staff Sergeant
United States Air Force
09.2004 - 05.2010
MBA - Financial Management
Western International University
Bachelor of Arts - Global Business Management
University of Phoenix