Pricila Calderon
Dallas
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
11
11
years of professional experience
Work History
Patient Access Scheduler
USOSM
Irving
02.2025 - 03.2026
- Scheduled and coordinated patient appointments for oral surgery and dental procedures, ensuring efficient provider utilization
- Verified insurance eligibility, obtained pre-authorizations, and explained treatment plans and financial responsibilities to patients.
- Managed high-volume inbound and outbound calls while maintaining excellent patient service and confidentiality.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Performed efficient data entry for all transactions including payments received from patients or third party payers.
- Assisted in training new staff on scheduling protocols and software use.
Patient Service Representative
Touchstone Imaging
Lewisville
08.2022 - 01.2025
- Coordinated patient check-ins and ensured accurate data entry in systems.
- Educated patients on imaging procedures and pre-appointment requirements.
- Handled patient records securely while maintaining confidentiality standards.
- Supported billing processes by verifying insurance details and collecting payments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ran credit card batches and balanced deposits on daily basis.
Collection Specialist
Credit Management Company
Coppell
02.2017 - 03.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Assistant Store Manager
Sally's Beauty Supply
Dallas
01.2015 - 02.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School -
Richardson High School
Richardson, TXSkills
- Insurance verification
- Data entry accuracy
- Effective communication
- HIPAA compliance
- Statistical data management
- Phone and email etiquette
Languages
- English
- Spanish, Expert
- English, Expert
Timeline
Patient Access Scheduler
USOSM
02.2025 - 03.2026
Patient Service Representative
Touchstone Imaging
08.2022 - 01.2025
Collection Specialist
Credit Management Company
02.2017 - 03.2022
Assistant Store Manager
Sally's Beauty Supply
01.2015 - 02.2017
High School -
Richardson High School