PRICILLA MCCAULEY
Indianapolis,IN
Summary
Accomplished Sr. Administrative Assistant with a proven track record at Eskenazi Health, recognized for reducing supply costs by 30%. Demonstrates expertise in Microsoft Office and exceptional organizational skills while effectively supporting multiple managers. Proficient in managing full-cycle onboarding processes and coordinating critical care nurse education scheduling. Committed to enhancing operational efficiency and team productivity.
Overview
18
18
years of professional experience
Work History
Sr. Administrative Assistant
Eskenazi Health
08.2017 - Current
- Promoted from Administrative Assistant to Sr
- Administrative Assistant within two months of employment (06/17 – 08/17)
- Reduced supply cost by 30% for the ICU Department
- Provide support to multiple managers by proactively maintaining their calendars, supporting them with creating and editing documents and spreadsheets, and organizing meetings/training events
- Assist with full-cycle onboarding for new employees
- Collaborate with the Critical Care Managers to define and schedule quarterly education for nurses
- Complete and process expense reports within the required procedure and deadline
- Outflow of office goods; arrange for repair and maintenance of office equipment; receive, store, and maintain inventory of office supplies and equipment; send, receive and sort mail and other packages; photocopying and faxing
- Provide backup for other administrative support
- Prepare routine letters and necessary documents for meetings
- Establish and maintain highly confidential files and records
- Accurately enter all relevant billing information for patient medical services into computer system which includes, any applicable charges ensuring correct data is used for insurance companies
- Take detailed minutes
Call Center Representative PART-TIME
Citizens Energy Group
09.2016 - 06.2017
- Provided customer support to more than 200 callers in a demanding environment
- Processed credit history checks through Equifax while following all policies and procedures
- Responded to service requests and emergency call-offs while adhering to strict deadlines
Disability Case Manager I
Ascension/St. Vincent Hospital
11.2013 - 06.2016
- Updated and maintained employee records and benefits information
- Team player, assisted with other team members' work assignments as needed
- Responded to high volumes of correspondence (written letters, email, and verbal communication) with a wide range of internal and external participants
- Attended administrative board meetings
- Maintained employee disability leave claims and files
- Final approver for more than 100 disability claims
Administrative Assistant
Ascension/St. Vincent Hospital
09.2006 - 11.2013
- Trained administrative assistants on the administration processes and procedures
- Highly admired by various department managers for providing support to their departments when needed
- Point-person to assist with questions, concerns, or issues for patients and staff members
Education
Spiritual Life Coach Certificate - Life Coach
Xcellence Leadership University
Brownsville, TN05-2019
Bachelor of Science - Business Administration
Indiana Institute of Technology
Indianapolis, IN11-2012
Associate of Science - Business
Indiana Wesleyan University
Indianapolis, IN05-2010
Skills
- Outlook
- PeopleSoft
- Kronos
- ServiceNow
- SIRv3
- ITrust
- Epic, Citrix
- PowerPoint
- Professional phone etiquette
- Strong organizational skills
- Human resources support
- Proficient in Microsoft office
- Excel
Timeline
Sr. Administrative Assistant
Eskenazi Health
08.2017 - Current
Call Center Representative PART-TIME
Citizens Energy Group
09.2016 - 06.2017
Disability Case Manager I
Ascension/St. Vincent Hospital
11.2013 - 06.2016
Administrative Assistant
Ascension/St. Vincent Hospital
09.2006 - 11.2013
Spiritual Life Coach Certificate - Life Coach
Xcellence Leadership University
Bachelor of Science - Business Administration
Indiana Institute of Technology
Associate of Science - Business
Indiana Wesleyan University
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