Pricilla Mendoza Ayala
Fresno,CA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Looking for a new role where I can make a difference by demonstrating my hard work and dedication to the job.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Ross Inc
Fresno, CA
10.2017 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Bachelor of Science - Biology
California State University - Fresno
Fresno, CA05-2022
Skills
- Bilingual Proficiency- Spanish and English
- Customer Service
- Operations Management
- Team Collaboration
- Reliability
- Time Management
- Adaptability
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Ross Inc
10.2017 - Current
Bachelor of Science - Biology
California State University - Fresno
Similar Profiles
Jacqueline CortesJacqueline Cortes
Cashier at Ross IncCashier at Ross Inc
Jessica VidoJessica Vido
Ross Cashier/Associate/Sales Associate at Ross IncRoss Cashier/Associate/Sales Associate at Ross Inc
Shelby SolusShelby Solus
Human Resources Representative at Ross IncHuman Resources Representative at Ross Inc
May MoraMay Mora
Medical Assistant at United Health CentersMedical Assistant at United Health Centers
Desirae RiveraDesirae Rivera
Waitress at Takumi Japanese Restaurant - Sushi & HibachiWaitress at Takumi Japanese Restaurant - Sushi & Hibachi