Prince Betancourt
Norristown,PA
Summary
Accomplished Front Office Assistant at Crossroads Treatment Clinic, adept in administrative skills and interpersonal communication. Excelled in enhancing client retention and streamlining processes, demonstrating a goal-oriented approach and proficiency in EMR Systems. Achieved significant improvements in service delivery and operational efficiency, showcasing a blend of hard and soft skills. Outgoing Front Office Assistant with 3 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Overview
8
8
years of professional experience
Work History
Front Office Assistant
Crossroads Treatment Clinic
Norristown, PA
11.2021 - Current
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Collections Representative
Quest Diagnostics
Norristown, PA
12.2016 - Current
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Negotiated to collect balance in full.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Release of Information Specialist
MRO Corporation
Audubon,PA
05.2017 - 03.2021
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Completed certifications and notarization of documents for court and legal purposes.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT06.2025
High School Diploma -
Penn Wood High School
Lansdowne, PA06.2006
Skills
- Listening Skills
- Problem-solving skills
- Time Management
- Administrative Skills
- Billing and Invoicing
- Goal-Oriented
- Skip Tracing
- Information Management
- EMR Systems
- Interpersonal Communication
- Records Accuracy
- Patient Information Verification
Timeline
Front Office Assistant
Crossroads Treatment Clinic
11.2021 - Current
Release of Information Specialist
MRO Corporation
05.2017 - 03.2021
Collections Representative
Quest Diagnostics
12.2016 - Current
Bachelor of Science - Information Technology
Western Governors University
High School Diploma -
Penn Wood High School