Prince Tchalla
Denver ,CO
Summary
Dynamic leader and adept communicator with a proven track record at Atlas Consulting Group, where I quickly ascended to a top sales position, demonstrating exceptional problem-solving and customer service skills. Specialized in elevating sales through strategic marketing and fostering client relationships, significantly enhancing brand representation and revenue.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Orthopedic Centers of Colorado
Denver, CO
02.2025 - Current
- Utilized strong organizational skills to manage daily tasks.
- Verified insurance eligibility and benefits for incoming patients, ensuring accurate collection of co-pays, deductibles, and out-of-pocket expenses using industry-standard portals
- Managed patient intake, appointment scheduling, and check-in processes with a focus on optimizing front office efficiency and patient satisfaction.
- Collaborated with billing and insurance departments to resolve coverage discrepancies, directly contributing to revenue cycle accuracy and reduced billing delays.
- Demonstrated effective cross-functional communication with physicians, nurses, and other departments to ensure continuity of care and a positive patient experience.
Sales Representative
Highline Management
Denver, CO
01.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative Team Leader
Atlas Consulting Group
Denver, CO
10.2024 - Current
- Exceeded sales targets consistently with effective management of leads, development, and closing deals.
- Got promoted in my second week of training
- Was #19 in the country out of AT&T sales representative in my third week.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Trained new employees on sales, customer service and organizing strategies to meet specific goals
Call Center Representative
INTELCIA
Dakar, Senegal
01.2019 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Video Game Sales Representative
Nicolas Anid ( Private Business )
Montreal, Canada
02.2017 - 10.2018
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Music Producer
El Labo
Montreal , Canada
08.2016 - 12.2017
- Optimized sound quality in recordings by utilizing advanced mixing techniques and professional audio software tools.
- Enhanced artists'' creativity by providing expert guidance on song arrangements and production techniques.
- Handled requests for specific musical selections.
- Established a reputation for excellence in music production by consistently delivering high-quality projects that exceeded clients'' expectations.
Education
BBA - International Economics
Fort Hays State University
Hays, KS05.2024
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Brand representation
- Language Fluency
- E-commerce
Music producing, Movie making,
Working in multiple studios has allowed me to gain remarkable skills in vocal mixing and artistic direction in the making of a song. Video making is a hobby, on my spare time I love to gain knowledge on the art of movie making because I find it very fascinating.
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Agent
Orthopedic Centers of Colorado
02.2025 - Current
Sales Representative
Highline Management
01.2025 - Current
Sales Representative Team Leader
Atlas Consulting Group
10.2024 - Current
Call Center Representative
INTELCIA
01.2019 - 06.2020
Video Game Sales Representative
Nicolas Anid ( Private Business )
02.2017 - 10.2018
Music Producer
El Labo
08.2016 - 12.2017
BBA - International Economics
Fort Hays State University