PRINCE THERAZIN
Melbourne,FL
Summary
Dedicated, hardworking and resilient. Experienced in multiple fields of work. Seasoned sales person with 5+ years of experience. Have closed over 100 transactions and sales in that time period. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
I do not back down from challenges and pride myself with being exceptional and set apart from the rest. I have a 'go get it' demeanor and my goal for my self is to become the best at what I do and provide for my family.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
10.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled more then 50 calls daily efficiently, finding satisfactory resolutions for both customers and the company alike.
- Unpacked and examined more then 100 incoming shipments to record shortages, rectify damages and reject damaged items.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Packed and shipped high value items for customers while ensuring the safety and satisfaction of the customer upon received package.
- Created and filed claims on behalf of customers for missing or damaged items, making certain that value of item was reimbursed to customers. totaling to satisfied customer.
Service Advisor
Acura of Melbourne
05.2024 - 09.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Performed sales analytics and provided recommendations that increased my sales by more then 10%
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Wrote up tickets and brought customers cars into the service drive in order to get worked on by the service technicians
- Managed and received payment for service provided, while giving the customer a receipt of their transaction
- Dealt with and wrote up warranty claims such as: Acura care maintenance, TWS, and Fidelity
- Scheduled and managed the rental/loaner program
- I called and set appointments for customers in need of loaners while simultaneously signing up current customers for loaners at the service department
- Getting a copy of their drivers license and insurance card
Warehouse Helper
All My Sons Moving & Storage
02.2023 - 04.2024
- Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported
- Responsible for helping the driver perform Deliveries
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds
- Used pallet jacks to move over 100 products monthly.
- Used a handheld scanner to double-check freight shipments and loading accuracy
Sales Supervisor
Toyota of Hollywood
05.2022 - 02.2023
- Oversaw a sales team
- Coached a Number of people on a sales team on how to use effective sales techniques and provide excellent customer service
- Created a scheduled for the sales team that I oversaw
- Handed out pay checks to said sales team
- In-charge of customer reviews and responding to them
- Assess the sales team's performance on the job
- Met with executives and management to provide insight into sales operations and make strategy recommendations
- Maintained an active prospecting and outreach schedule, making on average 100 calls per day
Car Salesman
Toyota of Hollywood
01.2021 - 02.2023
- Sold customers vehicles and received satisfactory remarks while doing so
- In charge of my own book of business and generating traffic for the dealership
- Addressed customer concerns in a timely and satisfactory manner
- Making and strengthening my customer services skills
- Making and strengthening my sales techniques
- Greeted customers on the lot and in the showroom, answering questions about the brand and the inventory that was available
- Increased my monthly income monthly
- Closed sales by overcoming objections, making sales requests, negotiating prices, and signing purchase contracts
- Demonstrated cars by explaining their characteristics, capabilities, and features, as well as taking test drives and explaining warranties and services
- Met my numbers of my sales quota every month
- Conducted test drives and demonstrated vehicles and features
Car Salesman
Lehman Hyundai
11.2019 - 12.2020
- Sold customers vehicles and received satisfactory remarks while doing so
- In charge of my own book of business and generating traffic for the dealership
- Addressed customer concerns in a timely and satisfactory manner
- Making and strengthening my customer services skills
- Making and strengthening my sales techniques
- Greeted customers outside in the parking lot and in the showroom, answering questions about the brand and the inventory that was available
- Increased my monthly income monthly
- Closed sales by overcoming objections, making sales requests, negotiating prices, and signing purchase contracts
- Demonstrated cars by explaining their characteristics, capabilities, and features, as well as taking test drives and explaining warranties and services
- Met my numbers of my sales quota every month
- Conducted test drives and demonstrated vehicles and features
Loss Prevention Manager
Ross Dress for Less
10.2018 - 09.2019
- Followed strict security and safety procedures to protect the company from financial losses resulting from theft or careless mismanagement
- In charge of spotting and surveilling suspicious person(s), and making sure theft isn't made
- Surveillance, detection, and criminal processing for theft and criminal cases were all under my supervision
- Patrolled buildings, facilities, and perimeter areas to prevent property damage
Pizza Maker
Little Caesars Pizza
09.2017 - 07.2018
- Made dough from scratch using an old world recipe and added toppings, cheese, and sauce for unique pies
- Worked at the cash register, applying coupons, calculating customer totals, and accepting cash and credit card payments
- Organized work areas to increase efficiency and set an example of excellent kitchen etiquette
- Used bleach and clean cloths to clean the counters and food prep stations
Cashier
Broward Meat and Fish
02.2015 - 08.2016
- Worked retail and cashier
- Managed and Trained new employees
- In charge if closing up and cleaning aisles along with placing carts in their place at the end of my shift
- Regulated the money in the registers and handed out employee checks at the end of every other week
Camp Counselor
RTK Martial Arts School
07.2014 - 08.2016
- Seasonal job during the summer only
- Counselor to young kids around the ages of 4-12
- Planning, leading and implementing core and non-core programs for the kids
- Responsible for children's general safety
- Oversaw pre-planned field trips and adhered to established safety guidelines to reduce the risk of accidents and injuries among campers
- Primarily responsible for full supervision and keeping the kids happy and satisfied until parents arrive
Education
Computer Engineering -
Somerset Academy High School Tallahassee Community College
12.2017
Computer Engineering -
Florida International University
Computer Engineering -
Broward College-South Campus
12.2019
Skills
- High volume transactions
- Product knowledge
- Heavy lifting
- Security monitoring
- Territory Sales Experience
- Sales expertise
- Money management
- Time management skills
- Customer service
- Communication skills
- Leadership
- Bilingual
- Documentation review
- Critical thinking
- Active listening
- Conflict resolution
- Computer proficiency
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Customer Service Representative
The UPS Store Inc.
10.2024 - 03.2025
Service Advisor
Acura of Melbourne
05.2024 - 09.2024
Warehouse Helper
All My Sons Moving & Storage
02.2023 - 04.2024
Sales Supervisor
Toyota of Hollywood
05.2022 - 02.2023
Car Salesman
Toyota of Hollywood
01.2021 - 02.2023
Car Salesman
Lehman Hyundai
11.2019 - 12.2020
Loss Prevention Manager
Ross Dress for Less
10.2018 - 09.2019
Pizza Maker
Little Caesars Pizza
09.2017 - 07.2018
Cashier
Broward Meat and Fish
02.2015 - 08.2016
Camp Counselor
RTK Martial Arts School
07.2014 - 08.2016
Computer Engineering -
Florida International University
Computer Engineering -
Broward College-South Campus
Computer Engineering -
Somerset Academy High School Tallahassee Community College
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