Princess Hayden
Summary
Compassionate healthcare professional with extensive experience in patient relations, operational efficiency, and health information privacy practices. Recognized for leadership, conflict resolution, and advocacy, with a strong focus on communication, empathy, and problem-solving. Adept at enhancing patient satisfaction, streamlining workflows, and supporting healthcare objectives through collaboration, and exceptional care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
St. Luke's Hospital
Stroudsburg, PA
01.2024 - Current
- Greeted patients and visitors positively and warmly.
- Gathered medical records, financials, and insurance from patients promptly, and kept all data well organized.
- Maintained compliance with HIPAA privacy and security regulations during patient data handling.
- Processed patient payments, and resolved billing disputes with insurance companies.
- Ensured adherence to state and federal guidelines, maintaining the confidentiality of hospital records and patients' information.
- Coordinated with physicians and other medical staff to develop an appropriate care plan for patients.
Registration Receptionist
Lehigh Valley Hospital
East Stroudsburg, PA
12.2021 - 12.2023
- Provided courteous and professional greetings to patients and visitors.
- Performed pre-registration functions, such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Demonstrated exceptional professionalism and promptness while answering phones.
- Proficiently managed various paperwork tasks and clerical responsibilities.
- Documented and recorded physician orders using appropriate ICD-9 and CPT-4 codes.
Home Care Attendant
Private Residence
05.2018 - 02.2020
- Assisted patients in grooming, bathing, and dressing, along with support in mobility and foot care.
- Efficiently handled emergencies with prompt and appropriate action.
- Engaged in recreational activities, including playing games, reading books, and going for walks with clients.
- Attended staff meetings as requested by the supervisor or agency director.
- Coordinated with family members regarding client status updates regularly.
Education
Associate of Science - Nursing
Northampton Community College
Pennsylvania08-2026
Skills
- Leadership experience
- Teamwork and collaboration
- Adaptability
- Multitasking
- Strong organization, planning, and scheduling
- Advanced administrative knowledge
- Proficiency in MS Office and computers
- Excellent verbal and written communication
- Analytical thinking
- Calm and effective under pressure
- Goal-oriented and motivated
Certification
- Basic Life Support Certified, 2025
- Certified Clinical Medical Assistant, 2025
Timeline
Patient Access Representative
St. Luke's Hospital
01.2024 - Current
Registration Receptionist
Lehigh Valley Hospital
12.2021 - 12.2023
Home Care Attendant
Private Residence
05.2018 - 02.2020
Associate of Science - Nursing
Northampton Community College