PRINCESS MOORE
Fort Worth
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Security Dispatcher
East Tennessee Children’s Hospital
01.2026 - Current
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Studied building floor plans to give directions and provide accurate information.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
Customer Support Specialist III
United States Postal Service
05.2022 - 12.2025
- Provided customer support via phone and email for USPS in the Information Technology / IT market.
- Assisted customers with inquiries and resolved technical issues.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to troubleshoot and resolve complex problems.
- Demonstrated excellent communication and problem-solving skills in a fast-paced environment.
- Analyze customer feedback to identify trends and areas for improvement
- Develop and deliver training materials to educate new customer support specialists on technical issues and resolution strategies.
Unarmed Security Guard
Allied Universal
01.2020 - 01.2021
- Write truck’s information, put a barcode label on the trailer of the truck and lift the gate up to allow the truck to pass.
- Make sure any suspicious vehicle is not in the lot or try to get into the lot.
- Maintain a professional appearance and demeanor at all times, and provide excellent customer service to all individuals on the premises.
- Conduct routine inspections of the premises to ensure the safety and security of employees and visitors.
- Monitor surveillance cameras and alarm systems to ensure the safety and security of the premises.
IT Associate
Sedgwick
01.2019 - 01.2020
- Setup all of the appropriate applications in order to chat with clients through live chat or over the phone. Send reset passwords, send links to help create new accounts, and sent escalated tickets to upper level support teams.
- Provide technical support and troubleshooting assistance to customers, ensuring efficient operation of all IT systems and applications.
- Collaborate with the customer service team to identify and address IT-related issues and provide solutions to enhance customer experience.
- Coordinate with upper level support teams to resolve escalated tickets and ensure timely and satisfactory resolutions for customers.
Education
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05.2026
Diploma - undefined
Olive Branch High School
Olive Branch, MS01.2017
Skills
- MICROSOFT OFFICE
- CUSTOMER SERVICE
- TEAMWORK
- OBSERVATION
- Excel
- Servicenow
- IT Support
- Live Chat Support
- Sales Force
- Stress tolerance
- Daily reports
LANGUAGES
American Sign Language
English
Timeline
Security Dispatcher
East Tennessee Children’s Hospital
01.2026 - Current
Customer Support Specialist III
United States Postal Service
05.2022 - 12.2025
Unarmed Security Guard
Allied Universal
01.2020 - 01.2021
IT Associate
Sedgwick
01.2019 - 01.2020
Diploma - undefined
Olive Branch High School
Bachelor of Arts - Psychology
University of Tennessee