Princess Richards
Houston,TX
Summary
Personable and dedicated customer service representative with almost a decade of experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Dedicated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TN Department Of Human Services (Remote)
Montgomery, Alabama
11.2022 - 05.2024
- Advocated for the needs of individuals served by Human Services programs.
- Collaborated with other departments to identify opportunities for improvement in service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Property Manager
Renaissance Properties
Montgomery, AL
06.2019 - 11.2022
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Collections Representative
2nd Chance Auto Sales
Montgomery, Alabama
08.2015 - 06.2019
- Contacted customers to discuss and resolve past due accounts.
- Processed payments received by mail, phone or online transactions.
- Verified accuracy of account information and documentation related to repossession orders.
- Monitored delinquent accounts for timely payment resolution.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Park Crossing High School
Montgomery05.2019
Timeline
Customer Service Representative
TN Department Of Human Services (Remote)
11.2022 - 05.2024
Property Manager
Renaissance Properties
06.2019 - 11.2022
Collections Representative
2nd Chance Auto Sales
08.2015 - 06.2019
High School Diploma -
Park Crossing High School