PRINCESS SAWYER
Nolanville,Texas
Summary
To obtain a position in a high quality organization that will utilize my experience in sales, customer service, and leadership skills through the knowledge I have obtained throughout my career..
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Churches Chicken
Temple, TX
04.2020 - Current
Assistant Store Manager
Churches Chicken
Killeen, TX
11.2019 - Current
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
Shift Leader
Church's Chicken
Harker Heights, TX
08.2019 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
Cashier
Churches Chicken
Harker Heights, TX
06.2019 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Department Manager
Walmart
Georgetown, Texas
08.2017 - 09.2018
- Oversee staff
- Implement strategies to increase sales
- Conduct trainings to motivate associates
- Use basic math skills to maintain accurate inventory levels
Cashier
Walmart
Harker Heights, Texas
10.2016 - 08.2017
- Scanning coupons
- Applying Discounts
- Processing payments
- Ringing up sales
Shift Leader
Church’s
Alexandria, Louisiana
05.2013 - 07.2014
- Strong ability to work in a hot, fast-paced kitchen
- Great ability to promote outstanding customer relations
- Greeted customers and determined their needs and wants
Workforce Coordinator
NexxLinx of Texas
Austin, TX
08.2008 - 06.2012
- Developed and evaluated various activities on a regular basis
- Prepared schedules for workforce and provided regular reports for same
- Designed long term strategies and monitored immediate need for workforce.
Lead Bill of Sale Agent
Samsung
Austin, TX
07.2008 - 12.2008
- Discussed type, quality, and number of merchandise required for purchase
- Greeted customers and determined their needs and wants
- Recommended merchandise based on individual requirements
Processor Tax Preparer II
Liberty Tax
Austin, TX
01.2008 - 05.2008
- Prepare and assist in preparing simple to complex tax returns for individuals or small businesses
- Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns.
Customer Service Agent
Austin, TX
03.2007 - 01.2008
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Effectively managed a high-volume workload within a deadline-driven environment
Customer Service Rep
Concentrixs/Cabelas
10.2018
- Offer outstanding customer service
- Complete Orders for customers
- Gives assistants to customer placing online orders.
Phlebotomy Technician Intern
Outpatient Medical Center
Natchitoches, Louisiana
03.2015
- Decided on the best method of drawing and handling blood for patients
- Interacted positively with patients
- Checked requisition forms to ensure all information is correct
- Maintained and set up patient rooms
- Sent specimens to the appropriate departments for testing
Education
EKG/Phlebotomy Technician -
Unitech Training Academy
03.2015
Associates - Administrative Associates
Ultimate Medical Academy
Skills
- Over seven years of fanatical customer service experience
- Excellent communication skills
- Great problem solver with emphasis on teamwork
Certification
BLS Healthcare Provider CPR
National Center for Competency Testing, Phlebotomy Technician Certification, 2015
Timeline
Store Manager
Churches Chicken
04.2020 - Current
Assistant Store Manager
Churches Chicken
11.2019 - Current
Shift Leader
Church's Chicken
08.2019 - Current
Cashier
Churches Chicken
06.2019 - Current
Customer Service Rep
Concentrixs/Cabelas
10.2018
Department Manager
Walmart
08.2017 - 09.2018
Cashier
Walmart
10.2016 - 08.2017
Phlebotomy Technician Intern
Outpatient Medical Center
03.2015
Shift Leader
Church’s
05.2013 - 07.2014
Workforce Coordinator
NexxLinx of Texas
08.2008 - 06.2012
Lead Bill of Sale Agent
Samsung
07.2008 - 12.2008
Processor Tax Preparer II
Liberty Tax
01.2008 - 05.2008
Customer Service Agent
03.2007 - 01.2008
EKG/Phlebotomy Technician -
Unitech Training Academy
Associates - Administrative Associates
Ultimate Medical Academy