Princess Wilson
Customer Service Specialist
Charlotte,NC
Summary
More than 20 years of successful experience in Customer Service Management. Organized Customer Service Specialist with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Helpful professional commended as valuable team player with expertise in P&L and Retail. Ready to bring my Service management work experience to any new position in the medical coding industry. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical coding position. Ready to help the team achieve company goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Service & Engagement Leader
Target
Charlotte, NC
09.2019 - 10.2021
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Fresh Food Assistant Manager
Harris Teeter
Charlotte, NC
02.2017 - 09.2019
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Supervised staff of 10-15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business succes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Encouraged departmental employees to present positive, exemplary image to customers.
Field Manager, Assistant district manager
Family Dollar
Charlotte, NC
05.2015 - 12.2017
- Developed and implemented processes and strategies to achieve operational goals.
- Performed quality control inspections on phases of field operations.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Tracked key performance indicators and enforced quality control measures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
Store Manager,
Dollar General
Charlotte, NC
05.2013 - 05.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associates In Science - CAD Technology
New York City College of Technology of The City University of New York
Brooklyn, NY 09.2001 - 05.2004
Medical Coding
University of North Carolina At Charlotte
Charlotte, NC 03.2022 - 07.2022
Additional Information
- Willing to relocate to:, Fort Mill, SC - Rock Hill, SC - Belmont, NC Authorized to work in the US for any employer
Certification
AAPC Certified CPC-A; ID #01977775
Timeline
AAPC Certified CPC-A; ID #01977775
08-2022
Medical Coding
University of North Carolina At Charlotte
03.2022 - 07.2022
CNA- Certified Nurse assistant
12-2021
Service & Engagement Leader
Target
09.2019 - 10.2021
Certified HR specialist
08-2017
Fresh Food Assistant Manager
Harris Teeter
02.2017 - 09.2019
Field Manager, Assistant district manager
Family Dollar
05.2015 - 12.2017
Store Manager,
Dollar General
05.2013 - 05.2015
Associates In Science - CAD Technology
New York City College of Technology of The City University of New York
09.2001 - 05.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
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