PRINCESSE GULENGA
Cincinnati
Summary
Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
2
2
years of professional experience
Work History
Gate Agent
Frontier Airlines
Cincinnati
10.2023 - Current
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Verified identification of travelers before allowing them to board the plane.
- Greeted customers in a friendly and professional manner.
- Monitored gate area for unauthorized personnel access attempts.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Notified appropriate personnel when suspicious items were found in carry-on luggage or on persons attempting entry into secure areas.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Assigned seating to passengers based on availability and preferences.
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Provided guidance to new employees on standard operating procedures.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Airport Customer Service Agent
Prime Flight Aviation
Hebron
05.2024 - 04.2025
- Processed payment transactions utilizing point of sale systems.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
Prime Associate
Cargo Transporters
Cincinnati
01.2023 - 08.2023
- CSA SERVICE
- CHECK-IN PASSENGER
- TICKET-COUNTER
Education
High School Diploma -
Fairfield High School
Fairfield, OH05-2016
Skills
- Customer service
- Passenger assistance
- Flight documentation
- Safety compliance
- Gate monitoring
- Communication skills
- Team collaboration
- Time management
- Flight coordination
- Security awareness
- Problem solving
Timeline
Airport Customer Service Agent
Prime Flight Aviation
05.2024 - 04.2025
Gate Agent
Frontier Airlines
10.2023 - Current
Prime Associate
Cargo Transporters
01.2023 - 08.2023
High School Diploma -
Fairfield High School