Priscila Schroeder
Wauwatosa,WI
Summary
High-energy professional with demonstrated leadership and interpersonal skills. Developed over 10 years of customer service experience. Knowledgeable in Administrative Assistant duties. Well organized, positive personality, and great team player. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Bieck Management
Wauwatosa, Wisconsin
12.2023 - 12.2024
- Front office coordinator, serving as the primary point of contact for visitors, clients and employees.
- Handled all application processing.
- Assisted in accounts payable/receivable. Handled reconciliation of invoices.
- Communication handling. Answered and directed phones calls, emails and other inquiries efficiently and professionally.
- Performed clerical duties such as filing, data entry and record-keeping.
- Provide detailed information about company services, policies, and procedures.
ADMINISTRATIVE ASSISTANT
Town N' Country Title
Wauwatosa, WI
03.2020 - 02.2022
- Communicated with customers, lending personnel and title companies to coordinate closing activities
- Tracked office stock and maintained inventory in neat and organized fashion
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Received and screened high volume of internal and external communications
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Organized, filed and maintained customer, department and regulatory loan records
- Determined realistic closing dates and scheduled proceedings
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Assisted front office staff by taking initiative to help upper management and coordinate closing events
- Worked easily with office programs such as Word and Excel to carry out daily team clerical needs
HEAD RECEPTIONIST
BMW Of Milwaukee North
Milwaukee, WI
02.2016 - 03.2020
- Maximized customer satisfaction by assisting customers complete purchases of vehicles, parts and maintenance
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
- Supervised more than 5 cashiers and associates to maximize performance, efficiency and service levels
- Solely responsible for company bank deposits, accounts receivable, and cashier scheduling
- Monitored daily and weekly schedules and monthly calendar obligations for 5 receptionists
- Oversaw office inventory by restocking supplies and submitting purchase orders
WAITRESS
Maxfields Pancake House & Restaurant
Wauwatosa, WI
04.2011 - 02.2018
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Up sold customers and optimized table-turns
- Excelled in a fast pace work environment, while working well under pressure
- Learned excellent communication skills from years of customer service
Education
High School Diploma -
Appleton West High School
Appleton, WISkills
- Verbal/written communication
- Customer relations
- Employee engagement and motivation
- Customer service
- Bank deposits
- Invoice and payment processing
- Reviewing statements
- Professional phone demeanor
- Vendor relationships
- Data entry documentation
- Check processing
- Time management
Timeline
Administrative Assistant
Bieck Management
12.2023 - 12.2024
ADMINISTRATIVE ASSISTANT
Town N' Country Title
03.2020 - 02.2022
HEAD RECEPTIONIST
BMW Of Milwaukee North
02.2016 - 03.2020
WAITRESS
Maxfields Pancake House & Restaurant
04.2011 - 02.2018
High School Diploma -
Appleton West High School