Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priscila Silva

Yuma,AZ

Summary

Hardworking and professional individual with strong organizational skills. Meticulous and detail-oriented with excellent observational and customer service skills. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of a team.

Overview

3
3
years of professional experience

Work History

PHARMACY CUSTOMER SERVICE ASSOCIATE

WALGREENS
11.2024 - 08.2025
  • Served 100+ customers daily by taking prescriptions, answering customer concerns and questions, while billing insurance, and handling payment
  • Respected customers privacy by maintaining strict confidentiality and respecting all local and HIPAA laws
  • Utilized pharmacy management systems for accurate data entry and prescription processing. Updated patient accounts ensuring accurate and current information

SHIFT LEAD

WALGREENS
04.2023 - 08.2025
  • Managed daily cash handling procedures, ensuring accuracy and compliance with company polices
  • Trained and mentored new employees on customer service standards to enhance team performance
  • Assisted in opening and closing the store, ensuring all systems and protocols are in place for daily operations

CUSTOMER SERVICE ASSOCIATE

WALGREENS
08.2022 - 04.2023
  • Provided prompt assistance to reduce wait times and maintain customer satisfaction during busy periods
  • Assisted in coordinating online order fulfillment and verifying items for accuracy before customer pickup contributing to a positive online and in-store experience
  • Processed transactions and managed the POS system, ensuring accurate reporting and minimizing errors

Education

Associate of Applied Science - Paralegal Studies

Arizona Western College
12-2021

High School Diploma -

Cibola High School
05-2018

Skills

  • Conflict resolution
  • Verbal communication
  • Phone etiquette
  • Bilingual (english, spanish)
  • Customer service
  • Customer support
  • Multi-line phone systems
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

PHARMACY CUSTOMER SERVICE ASSOCIATE

WALGREENS
11.2024 - 08.2025

SHIFT LEAD

WALGREENS
04.2023 - 08.2025

CUSTOMER SERVICE ASSOCIATE

WALGREENS
08.2022 - 04.2023

Associate of Applied Science - Paralegal Studies

Arizona Western College

High School Diploma -

Cibola High School
Priscila Silva