Priscilla Hall
Johns Creek,GA
Summary
Compassionate Human Service Professional with background in child welfare and family services. Demonstrated success in case management, crisis intervention, and strategic planning. Strong communication skills with ability to build rapport and trust among diverse client populations. Notable positive impact on community through advocacy, education, and support initiatives.
Overview
14
14
years of professional experience
Work History
Foundations Advocate
Mothers Advocacy Project
Sandy Springs, GA
04.2024 - Current
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Provided crisis intervention services to individuals in need.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Maintained accurate records of client progress and interactions according to agency standards.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Developed individualized service plans with clients to address their identified goals.
Owner
Pearls Event Planning
Atlanta, GA
06.2022 - Current
- Managed operations budgeting, hosted special events, reconciled daily sales, researched concepts, ensured correct installation of decorations, subcontracted fabrication and installation, responded to crisis situations, conducted outreach and advocacy, provided rehabilitative services, advocated for victims, assessed needs, maintained positive and respectful environment, identified community resources, supervised youth activities, produced reports, interviewed clients, referred family members, coordinated support services, assisted with eligibility for benefits, and provided case management services.
Family Preservation Case Manager
Georgia Department of Human Services
Atlanta, GA
06.2023 - 04.2024
- Managed parent support groups, established behavioral modification goals, developed case plans, attended hearings, investigated reports of child abuse and neglect, conducted interviews, acted as a liaison between families and resources, supported individuals through group sessions, advocated for victims, responded to emergency situations, provided referrals, facilitated delivery of services, and maintained case records.
Case Manager
Atlanta Mission, Woman's Services
Atlanta, GA
01.2022 - 12.2023
- Provided crisis intervention support, established and maintained relationships, advocated for clients, linked clients with social services, adhered to ethical principles, maintained case records, monitored client progress, provided appropriate referrals, facilitated delivery of services, and transitioned clients to different providers.
Event Manager/Case Worker
Rising Connections
Peachtree Corners, GA
01.2020 - 02.2021
- Raised funds for local schools, recruited sponsors, developed and implemented marketing plans, supported accurate financial recordkeeping, maintained adherence to client-event requirements, facilitated production phases, produced materials, arranged vendors, worked with professional associations, marketed and publicized events, developed relationships with vendors, coached and counseled employees, met with potential clients, chose facilities, inspected spaces, and planned setup and execution.
Co Manager
Walmart
Randallstown, MD
02.2018 - 09.2019
- Developed policies and procedures, reconciled daily sales, interviewed, trained and supervised employees, improved company's quality and productivity, created marketing campaigns, prepared schedules, formed and sustained strategic relationships, executed performance reviews, created and implemented employee onboarding and training programs, managed budgets, maintained inventory accuracy, monitored employee attendance records, followed local regulations, and obtained necessary permits.
Assistant Manager
Walmart
Williston, ND
09.2015 - 09.2018
- Oversee the total operations of the store, evaluated operational trends, maintained ongoing system for development, recruitment, recognition, and retention of store crew and management, monitored staff performance, directed sales and marketing plans, increased occupancy, coached team members, created and managed budgets, maintained inventory accuracy, monitored employee attendance records, established processes for monitoring customer satisfaction levels, created reports on sales trends, inventory levels, and financial data.
Child Counselor
Child Development Agency Jamaica
Jamaica
02.2013 - 02.2014
- Responded to crisis situations, conducted outreach, advocacy, and rehabilitative services, and provided regular case management and crisis intervention.
Case Manager
JFLAG Jamaica
Jamaica
01.2011 - 02.2013
- Advocated for victims, handled various tasks including filing police reports, assessed needs, maintained positive and respectful environment, identified community resources, supervised recreational activities, facilitated workshops, produced reports, interviewed clients, referred family members, coordinated support services, assisted with eligibility for benefits, and provided case management services.
Executive Assistant
Ecoplast
New York
01.2021
- Participated in frequent communication with other administrative team members, human resources, and finance department on special projects and events.
Education
Master of Arts - Mental Health Counseling
Liberty University
Lynchburg, VA03-2027
Bachelor of Arts in Human Services W/conc in Child And Family Services in Human Services -
Southern New Hampshire University
Manchester, NE11.2023
Some College (No Degree) in Child Psychology -
Penn Foster College
Some College (No Degree) in Counseling Skills -
Citadel International Institute
Skills
- Focused Social Services Professional
- Hiring, mentoring, and training talented staff members
- Knowledgeable in laws related to welfare and crisis intervention
- Skilled and smart leader
- Home Visits and Inspections
- Interdisciplinary Collaboration
- Intervention Plans
- Community Outreach
- Decision Making
- Court Mandated Reporter Case Planning
- Client Advocacy
- Crisis Intervention
- Conflict Resolution
- Case Management
- Tracking Service Referrals
- Positive Attitude
- Data Entry and Analysis
- Calm Under Pressure
- Treatment Planning
- Problem-Solving
- MS Office
- Emotional Awareness
- Discharge Planning
- Referral Coordination
- Needs Assessment
- Decision-Making
- Case Needs Assessment
- Domestic Violence Prevention
- Parenting Education
- Teamwork and Cooperation
- Mental Health Support
- Family Reunification
- Multidisciplinary Collaboration
- Documentation and Reporting
- Crisis Response
- Interviewing Techniques
- Behavioral Support
- Confidentiality
Timeline
Foundations Advocate
Mothers Advocacy Project
04.2024 - Current
Family Preservation Case Manager
Georgia Department of Human Services
06.2023 - 04.2024
Owner
Pearls Event Planning
06.2022 - Current
Case Manager
Atlanta Mission, Woman's Services
01.2022 - 12.2023
Executive Assistant
Ecoplast
01.2021
Event Manager/Case Worker
Rising Connections
01.2020 - 02.2021
Co Manager
Walmart
02.2018 - 09.2019
Assistant Manager
Walmart
09.2015 - 09.2018
Child Counselor
Child Development Agency Jamaica
02.2013 - 02.2014
Case Manager
JFLAG Jamaica
01.2011 - 02.2013
Master of Arts - Mental Health Counseling
Liberty University
Bachelor of Arts in Human Services W/conc in Child And Family Services in Human Services -
Southern New Hampshire University
Some College (No Degree) in Child Psychology -
Penn Foster College
Some College (No Degree) in Counseling Skills -
Citadel International Institute
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