Priscilla Kerns

• Delivered high-quality customer service by assisting customers with footwear selection, sizing, and product recommendations
• Leveraged in-depth product knowledge of athletic and lifestyle brands to enhance customer experience and drive sales
• Consistently met or exceeded daily and weekly sales goals through upselling and cross-selling techniques
• Executed transactions, returns, and exchanges using POS system with precision, contributing to a seamless customer experience
• Organized and restocked merchandise while maintaining clean, visually appealing displays
• Handled customer concerns professionally, ensuring positive shopping experiences and repeat business
• Partnered with team members in fast-paced retail environment to achieve store performance targets and enhance team collaboration

Assembled electric vehicle components and battery systems on high-speed production lines

Operated and monitored automated manufacturing equipment and robotics

Performed quality checks to ensure products met safety and performance standards

Followed standardized work instructions and lean manufacturing processes

Troubleshot minor equipment issues to minimize downtime

• Greeted and checked in patients to foster a welcoming and professional front-office environment
• Answered high-volume phone calls, addressed patient inquiries, and directed calls to ensure effective communication
• Scheduled, confirmed, and managed patient appointments to optimize daily office flow
• Coordinated with dental assistants and hygienists to ensure timely patient care
• Resolved patient concerns efficiently to improve patient satisfaction and retention
• Verified insurance information and assisted with billing questions and payment processing
• Maintained accurate patient records using dental management software
• Handled sensitive patient information with confidentiality and professionalism (HIPAA compliance)..