Priscilla Luna
AT&T
Rialto,CA
12
years of professional experience
Bilingual, highly driven multi-unit leader with expertise in sales strategy, operational excellence, and talent development. Proven track record in managing unionized workforces and driving performance improvements across multiple retail locations.
Work History
Associate Director
7 Years 4 Months- Lead sales, operations, talent development, and customer experience across multiple retail locations and 100+ employees.
- Coach and develop leaders to improve individual and team performance while building a culture of accountability, engagement and continuous improvement.
- Managed the complexities of a unionized workforce, including employee relations and adherence to company contractual requirements.
- Maintain operations and audit readiness while ensuring compliance and training expectations.
- Translate organizational priorities into actionable field strategies, ensuring consistent execution across multiple locations.
- Lead teams through organizational change, evolving sales strategies, and shifting business priorities while maintaining focus on performance and culture.
Retail Store Manager
4 Years 9 Months- Trained and developed staff on product knowledge and sales techniques.
- Led daily operations to enhance customer experience and achieve sales targets.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive team environment, driving employee engagement and retention.
Education
Bachelor of Science - Business Administration
Skills
Multi-Unit Leadership
Sales Strategy
Revenue Growth
Powerpoint and Excel Proficient
Performance Management
Recruiting and Retention
Forecasting and Analytics
Operational Excellence
Union Workforce Leadership
Cross-Functional Collaboration
Accomplishments
- Retail Management Development Program Graduate
- Women of the West Participant
- Emerging Leader Graduate
- Summit Winner
Timeline
Associate Director
AT&T
05.2019 - CurrentRead More
Retail Store Manager
AT&T
07.2014 - 04.2019Read More
University of Arizona
Bachelor of Science from Business Administration
Read More