Priscilla Pilon
Hamburg,NY
Summary
Dynamic General Manager with a proven track record in staff leadership, enhancing workflow efficiency, and delivering outstanding customer service in fast-paced environments. Expertise in inventory management and financial analysis ensures operational success and business growth.
Overview
12
12
years of professional experience
Work History
General Manager
Elm Street Bakery
East Aurora, New York
01.2021 - Current
- Oversaw daily operations and staff management in a fast-paced bakery environment.
- Developed efficient workflows to enhance production and service delivery.
- Trained new employees on bakery procedures and customer service practices.
- Managed inventory levels while coordinating with suppliers for timely deliveries.
- Ensured compliance with health and safety regulations across all bakery operations.
- Addressed customer feedback to improve services and boost satisfaction ratings.
- Conducted regular staff meetings to communicate goals and operational updates.
- Tracked monthly sales to generate reports supporting business development initiatives.
- Process payroll accurately using accounting software and established procedures.
- Oversaw accounts payable and receivable functions ensuring accurate recording of financial transactions.
Medical Office Assistant
WNY MRI
Williamsville, New York
03.2018 - 10.2020
- Streamlined patient scheduling and appointment confirmations to enhance clinic efficiency.
- Educated patients on MRI procedures and pre-appointment protocols.
- Assisted with patient check-ins, ensuring accurate maintenance of medical records.
- Processed insurance claims and verified patient eligibility for services.
- Performed clerical duties including filing, data entry, and photocopying documents.
Pastry Chef
Elm Street Bakery
East Aurora, New York
01.2015 - 09.2017
- Crafted a variety of pastries using quality ingredients and traditional methods.
- Managed inventory and ordered supplies to ensure consistent production levels.
- Implemented efficient workflows to improve pastry production timelines.
- Analyzed customer feedback data to identify areas for improvement in product offerings or processes.
Bakery Counter Staff Member
Elm Street Bakery
East Aurora, NY
09.2013 - 01.2015
- Prepared display cases daily with fresh pastries and bread to enhance visual appeal.
- Operated cash register to process transactions accurately and efficiently.
- Educated customers about ingredients and allergens to ensure informed purchasing decisions.
- Managed opening and closing of cash registers, ensuring balanced drawers and accurate records.
Education
Esthetician -
Continental School of Beauty
Kenmore, NY07-2006
Some College (No Degree) - Marketing Management
Canisius College
Buffalo, NYSkills
- Staff management and team building
- Workflow optimization
- Inventory oversight
- Financial reporting and analysis and management
- Health compliance and safety
- Customer service excellence
- Visionary leadership
References
References available upon request.
Timeline
General Manager
Elm Street Bakery
01.2021 - Current
Medical Office Assistant
WNY MRI
03.2018 - 10.2020
Pastry Chef
Elm Street Bakery
01.2015 - 09.2017
Bakery Counter Staff Member
Elm Street Bakery
09.2013 - 01.2015
Esthetician -
Continental School of Beauty
Some College (No Degree) - Marketing Management
Canisius College