Detail-oriented professional with strong customer service and problem-solving skills. Experienced in managing inquiries and creating welcoming environments, ensuring high member satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Gold Gym
935 W Alisal St.
02.2014 - 01.2015
Greeted and assisted members, ensuring a welcoming atmosphere at front desk.
Managed appointment scheduling for personal training sessions and classes.
Handled member inquiries and resolved issues promptly to enhance satisfaction.
Maintained cleanliness and organization of reception area to promote professionalism.
Daycare Assistant
In Shape City
2951 G Street
07.2007 - 11.2009
Supported daily activities and routines for children, fostering a safe and engaging environment.
Collaborated with educators to implement age-appropriate learning and play activities.
Assisted in maintaining cleanliness and organization of play areas and classrooms.
Monitored children's behavior, providing guidance to promote social skills and conflict resolution.
Medical Assistant
Mercy Medical Hospital
301 E 13 Street
01.2005 - 02.2006
Communicated with doctors and insurance companies to resolve patient issues.
Reviewed charts and flagged incomplete or inaccurate information.
Supported medical staff by providing organized and accurate medical records.
Responded to patient inquiries to provide information and details of medical records.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Tracked and monitored requests for medical records release.