Priscilla Sanchez
Saint Paul,MN
Summary
Results-driven assistant manager with experience in streamlining processes and enhancing guest experiences. Known for effective communication and staff training, leading to improved service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Fairfield Inn And Suites Marriott
Bloomington, MN
08.2025 - Current
- Assisted in daily front desk operations and guest check-in procedures.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Supported housekeeping staff by ensuring cleanliness standards were met throughout the property.
- Managed reservations using property management software to enhance operational efficiency.
- Adapted quickly to changing priorities while maintaining high service quality during peak periods.
- Worked effectively in fast-paced environments.
Assistant Manager
Fairfield Inn And Suites Marriott
Brooklyn Center MN
11.2024 - 08.2025
- Collaborated with team members to streamline processes for improved guest experiences.
- Conducted inventory checks for supplies, ensuring availability for daily operations.
- Trained new team members on hotel policies and customer service protocols effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Comfort Inn and Suite
Vadnais Heights MN
11.2022 - 11.2024
- Assisted in managing daily hotel operations, ensuring guest satisfaction and smooth service delivery.
- Coordinated staff scheduling and training to enhance team performance and operational efficiency.
- Implemented quality control measures to maintain high standards of cleanliness and maintenance.
- Monitored inventory levels, ordering supplies as needed to ensure uninterrupted service.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Extended Stay America
Woodbury, MN
06.2021 - 11.2022
- Analyzed customer feedback to identify areas for improvement in service delivery and amenities.
- Supported management in executing marketing initiatives to boost occupancy rates during off-peak seasons.
- Developed training materials for new hires, streamlining onboarding processes and improving staff readiness.
Education
High School Diploma -
Apple Valley High School
Apple Valley, MN05.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Fluent bilingualism
- Data entry
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Fairfield Inn And Suites Marriott
08.2025 - Current
Assistant Manager
Fairfield Inn And Suites Marriott
11.2024 - 08.2025
Assistant Manager
Comfort Inn and Suite
11.2022 - 11.2024
Assistant Manager
Extended Stay America
06.2021 - 11.2022
High School Diploma -
Apple Valley High School