Priscilla Silva
Belleville,NJ
Summary
Dedicated aviation professional prepared to leverage extensive experience in passenger service, prepared to leverage this expertise to enhance customer satisfaction and operational efficiency. Alongside my background in aviation, I am also a skilled dental assistant, which has enriched my attention to detail and strengthened my adaptability in high-stakes environments. My diverse experiences that I aim to apply in future roles. Currently pursuing a major in Business Administration with a concentration in International Business, I am preparing to deepen my involvement in the aviation field, potentially with Customs and Border Control. Known for my teamwork, adaptability, and commitment to a collaborative, results-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Worldwide Flight Services
07.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Dental Assistant
Allstate Dental
10.2018 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
Education
Bachelor of Science - Business Administration
Montclair State University
Montclair, NJ05-2025
Associate of Science - Business Administration
Essex County College
Newark, NJ07-2022
Skills
- Baggage handling
- VIP support
- Coordinating schedules
- Check-in procedures
- Communication Skills
- Pricing Strategies
- Stress Management
- Problem-solving aptitude
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
Worldwide Flight Services
07.2022 - Current
Dental Assistant
Allstate Dental
10.2018 - 05.2022
Bachelor of Science - Business Administration
Montclair State University
Associate of Science - Business Administration
Essex County College
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