Priscilla L Ponce
Immokalee,FL
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at Mercedes. Proven ability to enhance guest satisfaction through effective communication and cash handling. Recognized for maintaining a clean environment and resolving customer inquiries with patience and empathy, contributing to a positive reputation and repeat business.
Overview
2027
2027
years of professional experience
Work History
Cashier
7 Eleven Store
Waitress Trainee
Fords Garage
Ft Myers Fl
04.2026 - Current
- Assisted in providing excellent customer service to enhance guest satisfaction.
- Learned menu items and daily specials to effectively communicate with patrons.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Supported team members during busy shifts, demonstrating adaptability and collaboration.
- Handled cash transactions accurately and efficiently at point of sale systems.
- Took orders and delivered food promptly while ensuring accuracy in requests.
- Engaged with customers to gather feedback, contributing to service improvement initiatives.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Receptionist
Mercedes
Jacksonville Fl
01.2023 - 11.2023
- Greeted clients and visitors, ensuring a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Scheduled appointments and coordinated meetings efficiently.
- Maintained organized filing systems for documents and records.
- Assisted in processing customer payments and handling transactions accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
Immokalee High School
Immokalee, FL06.2020
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Time management skills
Customer service excellence
Money handling
Customer relations
Cash register operation
Order taking
Professionalism and courtesy
Payment processing
Refunds and exchanges
Cash drawer balancing
Payment collection
Guest inquiries
Daily reporting
Retail merchandising
Drawer balancing
Order verification
Reports and documents
Records maintenance
Timeline
Waitress Trainee
Fords Garage
04.2026 - Current
Receptionist
Mercedes
01.2023 - 11.2023
Cashier
7 Eleven Store
High School Diploma -
Immokalee High School