Priya Bhimani

• Maintained a professional demeanor while providing excellent customer service to all patients.
• Answered phone calls promptly, managed voicemails and returned messages as needed.
• Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities.
• Greeted and checked-in patients, collected patient information accurately and efficiently.
• Scheduled appointments, verified insurance coverage and processed payments in a timely manner.
• Kept up-to-date on insurance policies and procedures related to billing and coding practices.

• Traveled to Thessaloniki, Greece.

• Taught a variety of classes ranging from Gentle to Power Yoga.

• Assisted members by adjusting class sequences relating to their skill level.

• Adjusted/modified students with a goal in mind to correct alignment and to deepen the pose.

• Took a head count of the number of students attending class.

• Distributed props before class and tidied up the studio when class concluded.

• Broke down peak poses with alignment cues to make them more accessible.

• Welcomed and conversed with members.

• Processed membership fees in order to obtain monthly financial goals.

• Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
• Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
• Scheduled appointments and assisted with referrals.
• Verified patient information to ensure accuracy prior to appointment check-in.
• Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
• Ensured compliance with HIPAA regulations through proper handling of confidential patient information.

• Used data analysis to guide business decisions. Identified anomalies, inconsistencies, and spikes in data sets to determine future action.

• Executed regression analysis on updated data sets and objects to retrieve non-variable results on reports created within the NDW.

• Mapped requirements from stakeholders in order to establish key elements of the business

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• Researched and analyzed the impact of new and emerging technologies, such as JAWS and WAVE, on CMS’ CCO Portal.

• Generated Data, Cosmetic, Functional, and Security tests for newly added reports.

• Identified methods and processes on improving operations efficiencies.
• Conversed with customers and stakeholders to handle 100% of the incoming ticket requests from the helpdesk, resulting in a 10% decreased workload for escalations.
• Assembled a 75-page reference guide for the dashboards of the ACA (Affordable Care Act).
• Defined Standard Operating Procedures (SOPS) displayed in the public portal, for internal and customer use.
• Screened employees for the new hire process.
• Trained two new subordinates through knowledge transfer.