PRIYANKA CHOWDHURY
Denver,CO
Summary
Ambitious Front Desk Clerk with demonstrated guest service skills and a 95% positive comment rating. Recognized for strong work ethic and effective communication in high-pressure environments. Committed to enhancing guest satisfaction and contributing to the global tourism and hospitality industry.
Overview
7
7
years of professional experience
Work History
Host/server
Viewhouse Ballpark
Denver, Colorado
07.2026 - Current
- Greeted guests with warmth and professionalism upon arrival.
- Provided excellent customer service by anticipating customer needs.
- Managed reservations and seating arrangements efficiently during peak hours.
- Assisted servers by communicating guest needs and special requests promptly.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Barista/Cashier
Voodoo Doughnut
Austin, Texas
07.2025 - 06.2026
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee beverages following Voodoo Doughnut standards.
- Managed cash register and processed customer transactions efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained cleanliness and organization of the work area and equipment.
Pastry Cook
Sun Valley Resort
, United States of America
06.2024 - 06.2025
- Baked pastry items using pre-established recipes to ensure quality and consistency.
- Decorated pastries to maintain a cohesive presentation and enhance visual appeal.
- Follow plating and display standards.
- Follow portion standards.
- Managed inventory of prepped ingredients to support efficient kitchen operations.
- Properly label and store ingredients.
- Maintained cleanliness of kitchen area and tools to ensure a safe working environment.
Barista/host
Hyatt regency
Kolkata, West Bengal
03.2024 - 06.2024
- Welcomed guests upon arrival at the venue.
- Operated espresso machines and other equipment with precision and care.
- Managed wait-list to optimize guest seating and minimize wait times.
- Greeting guests.
- Taking reservations and managing them.
- Managing a wait-list.
- Cleaned dining area and prepared to-go orders efficiently.
- Managing the seating chart.
- Seating guests and distributing menus.
- Maintained cleanliness and organization of the coffee station and seating area.
- Cleaning and to-go orders.
- Managed inventory levels of coffee, milk, and supplies for daily operations.
- Collaborated with team members to streamline workflow during peak hours.
Host
IMG Worlds of Adventure
Dubai, United Arab Emirates
01.2022 - 03.2024
- Welcomed guests and addressed questions and concerns professionally, enhancing guest experience
- Maintained company appearance and engaged with guests to ensure satisfaction and comfort
- Monitored and attended to park rides and attractions, including welcoming, boarding, and securing guests, starting rides, and ensuring safe exit for passengers.
- Organized and kept work area clean and clutter-free, contributing to a positive environment
- Maintained record books and conducted daily guest count for multiple rides and attractions
- Worked together with colleagues to provide stable teamwork in order to get objective tasks done
Tourism & Hospitality Experience
ITC Royal Bengal Hotel
Kolkata, India
10.2019 - 04.2020
- Executed tasks for Industry Exposure Training in food production, food & beverage, and hotel management, enhancing practical skills for trainees
- Politely welcomed arriving guests and provided information on amenities and policies
- Welcomed arriving guests and informed them about amenities and policies, ensuring a positive first impression
- Performed hotel table service duties including taking food orders, placing orders, running orders to tables, and cleaning and setting tables
- Performed Banquet section training, food and beverage handling training while enhancing service skills
- Managed hotel table service duties, including taking and placing food orders, running orders to tables, and maintaining cleanliness and setup of tables
- Handled all trainee sheets and assisted human resources with HR tasks.
Education
Advanced Diploma - International Hospitality Administration, Tourism and Hospitality
International Institute of Hotel Management
Kolkata, IndiaBachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Kolkata, IndiaHigh School -
Bridge International School
Dubai, United Arab EmiratesSkills
- Customer Service
- Telephone Etiquette
- Teamwork
- Time Management
- Computer Literacy
- Excellent English Communication
Accomplishments
- Received 95% positive comment rating as front desk receptionist at ITC Royal Bengal Hotel
- Commended for strong work ethic as front office team member at Pariyatan Parv
Hobbies and Interests
- Travelling
- Tourism
- Music
- Culture
Languages
- Travelling
- Tourism
- Music
- Culture
Personal Information
- Travelling
- Tourism
- Music
- Culture
Timeline
Host/server
Viewhouse Ballpark
07.2026 - Current
Barista/Cashier
Voodoo Doughnut
07.2025 - 06.2026
Pastry Cook
Sun Valley Resort
06.2024 - 06.2025
Barista/host
Hyatt regency
03.2024 - 06.2024
Host
IMG Worlds of Adventure
01.2022 - 03.2024
Tourism & Hospitality Experience
ITC Royal Bengal Hotel
10.2019 - 04.2020
Advanced Diploma - International Hospitality Administration, Tourism and Hospitality
International Institute of Hotel Management
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
High School -
Bridge International School