Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams.
Hi, I’m
Prizma Vazquez
San Jose,CA
Summary
Overview
10
years of professional experience
Work History
KIPPSan Jose, CA
Operations Manager
03.2019 - Current
Job overview
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Worked closely with managers to plan special buys
- Researched competitors and sourced new vendors
- Documented purchasing activities, inventory reports and department records
- Supervised staff performing daily activities
- Built relationships with internal team members and external partners to enhance effectiveness of team's work
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified procedure or process changes required to improve performance and productivity
- Identified and resolved unauthorized, unsafe or ineffective practices
Voltz ElectricSan Jose, CA
Office Manager
01.2017 - 03.2019
Job overview
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Keyed in customer contacts and delivery dates to update details in company databases
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Scheduled and confirmed appointments
- Maintained daily calendars, set appointments with clients and planned daily office events
- Maintained customer records with timely and accurate database updates
- Took information from potential customers to assess needs
- Made phone calls and sent emails to establish leads.
Sylvan Learning CentreSan Jose, CA
Office Manager
08.2016 - 05.2017
Job overview
- Scheduled and confirmed appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Sorted incoming mail and directed to correct personnel each day
- Took information from potential customers to assess needs
- Drove sales objective by applying strong product and service knowledge on outgoing sales calls.'
Surf City ChiropracticSan Jose, CA
Office Manager
12.2015 - 04.2016
Job overview
- Entered insurance, demographics and health history into patient database
- Called patients to confirm scheduled appointments and obtain additional details
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Processed patient payments and scanned identification and insurance cards
- Protected patients by observing strict HIPAA guidelines
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Mobile One Communication And Electronics
Sales Representative
08.2012 - 12.2015
Job overview
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Improved overall customer purchasing experiences to promote steady revenue
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Cabrillo College
Some College (No Degree)
University Overview
Monte Vista High School
High School Diploma
08.2012
University Overview
Skills
- Inventory Management
- Customer Service
- Staff Management
- Problem-Solving
- Scheduling and Calendar Management
- Positive Attitude
- Client Relationship Management
- Outgoing and Friendly
- Time Management
- Goal Setting
- Calm Under Pressure
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
KIPP
03.2019 - Current
Office Manager
Voltz Electric
01.2017 - 03.2019
Office Manager
Sylvan Learning Centre
08.2016 - 05.2017
Office Manager
Surf City Chiropractic
12.2015 - 04.2016
Sales Representative
Mobile One Communication And Electronics
08.2012 - 12.2015
Cabrillo College
Some College (No Degree)
Monte Vista High School
High School Diploma
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