Jokia (Jovone) Henderson
Missouri City,TX
Summary
Cybersecurity Specialist with 5 years of experience in developing and implementing security solutions in fast-paced environments. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies with proven history of delivering exceptional risk management support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Communications Specialist
United States Army
09.2019 - 05.2023
- Maintained all LAN/WAN/VPN network hardware and software, security systems and communication links, ensuring optimal performance and security of all network systems
- Supervised and performed nodal operations functions, ensuring efficient and effective communication across all network systems
- Led the installation, operation, deployment, provisioning, and maintenance of WIN-T nodal assemblages, combat NET radios, and all related
- COMSEC devices, resulting in a 50% reduction in communication errors
- Disseminated network orders, compiled, and submitted operational statistics reports, and processed requests for logistic support, ensuring smooth and efficient communication operations
- Operated and maintained a variety of communication equipment, including satellite communication systems, radio systems, and data networks
- Installed and maintained network communication systems for a military unit with 100+ personnel which enabled 99% network uptime
- Deployed WAN, that drove a 45% reduction in network latency and an increase in network capacity
- Developed and implemented network security protocols in accordance with military standards, resulting in a 100% compliance rate and zero security breaches
- Operated military vehicles valued at $1M, including the High Mobility Multipurpose Wheeled
- Vehicle (HMMWV), Family of Medium Tactical Vehicles (FMTV), and Joint Light Wheeled
- Tactical Vehicles (JLTV)
- Documented testing procedures for developers and future testing use.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Monitored use of data files and regulated access to protect secure information.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Worked with other teams to enforce security of applications and systems.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Troubleshot complex multi-vendor network service provider issues.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Integrated data, voice and video networks for use in multi-site installations.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
Information Technology Professional
US Army
09.2019 - 05.2023
- Veteran leveraging 5 years of experience in designing, implementing, maintaining, and troubleshooting computer networks such as (LANs) and wide area networks (WANs), network security, data communications, and network infrastructure
- Adept at leading teams of 5 in a dynamic, fast-paced environment
- Possess a comprehensive background in networking connectivity best practices, schematics, fiber optics, and preventative maintenance
- Managed equipment and assets valued at $1M while managing risk, safety, and quality assurance
- Career supported by military training and experience.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Estimated project timelines and tracked application development, project implementation and expenditures of grant funds.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
Fiber Optic Technician
US Army
09.2019 - 05.2023
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Dressed and installed fiber cabling and hardware.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Performed necessary maintenance to support network availability.
- Worked with outside vendors for fiber installations and service.
- Configured and maintained network backup and recovery procedures.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Installed patches and performed backups, system builds and image updates.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Performed tracing and patching operations for copper networks.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Maintained thorough understanding of local area and wide area networking and components.
- Supported users both local and by phone with problem resolution and education.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Administrative Clerk
US Army
09.2019 - 05.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Utilized productivity tools to complete tasks and improve performance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Arranged meetings and appointments and updated records to assist management.
- Proofread and edited professional documents to fix errors.
- Developed pivot tables and custom reports in Excel.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Developed and formatted PowerPoint presentations using advanced elements.
- Promoted use of Microsoft OneNote and SharePoint for documentation management.
- Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed monthly reports.
- Executed training programs.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Education
High School Diploma -
Germantown High School
Germantown, TN05.2019
Skills
- Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook) SharePoint
- Networking: LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi
- Operating Systems: Mac / Microsoft Windows
- Project Management
- Information Processing
- Verbal and Written Communication
- Network Operations
- Software Diagnosis/ Technical Troubleshooting
- Java/ Python/ Linux
- Risk Management/ Risk Mitigation
- Data Analysis
- Information Assurance
Certification
PROFESSONAL EXPERIENCE
- Fiber Optics Certification (United States Army 2021)
- IT Certification (United States Army 2021)
Timeline
Network Communications Specialist
United States Army
09.2019 - 05.2023
Information Technology Professional
US Army
09.2019 - 05.2023
Fiber Optic Technician
US Army
09.2019 - 05.2023
Administrative Clerk
US Army
09.2019 - 05.2023
High School Diploma -
Germantown High School
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