Promise Weed
Colorado Springs,CO
Summary
Dynamic server with a strong work ethic and exceptional customer service skills,
honed at Black Eye Peas. Expert in menu memorization and suggestive selling,
consistently enhancing guest satisfaction. Recognized for resolving complaints
swiftly, fostering positive relationships, and maintaining a clean, organized dining
environment in high-volume settings.
Overview
12
12
years of professional experience
Work History
Server
Black Eye Peas
Colorado Springs, CO
10.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences and repeat business.
- Assisted in training new servers on menu items, service techniques, and restaurant policies.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Maintained cleanliness of dining area, following health and safety regulations for food service operations.
- Upsold menu items effectively, contributing to increased sales and enhanced guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Server
Chuy's Tex-Mex
Westminster, CO
07.2021 - 07.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, maintaining accuracy during peak service hours.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Country Pride
Limon, CO
07.2013 - 10.2021
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
No Degree -
Mitchell Night
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Food running
- High volume dining
- Service prioritization
- Supply restocking
- Table bussing
- Suggestive selling
Timeline
Server
Black Eye Peas
10.2024 - Current
Server
Chuy's Tex-Mex
07.2021 - 07.2022
Server
Country Pride
07.2013 - 10.2021
No Degree -
Mitchell Night