Pugh T’Sean
Rex,GA
Summary
Highly experienced cashier and customer service in a busy environment. Friendly and energetic with excellent listening skills. Strong oral and written communications with organization abilities. Seeking a role of increased responsibility. CORE QUALIFICATION Over 5 years of Outstanding Customer Service, security monitoring, sales proficiency, Received returned merchandise, Excellent verbal communication, Professional appearance At length maintained high standards of customer service during a high-volume, fast paced operations. Can interact with people of various educational and socioeconomic backgrounds, ability to provide training relevant to store policies and procedures Interpersonal communication, MS, Excel, Power Point and standard software applications Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
Sales Associate Specialist
Home Depot
Riverdale, GA
12.2017 - Current
- Handle returns of merchandise
- Refunded monies or credits to customers
- Answering questions about goods
- Assistant in purchasing decisions
- Answered phones for customers services concerns and transferred calls to correct departments
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer comments and questions via Live Chat during shifts.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Sales Associated
JC Penney’s
McDonough, GA
- Getting customers assistance with finding merchandise
- Stocking and organizing products on sales floor
- Ringing up purchases
- Handled returns and other discrepancies
Teacher
Mt. Zion Daycare
Jonesboro, GA
05.2016
- Supervised and monitor the safety of children in my care
- Prepare meals and organized snack time for children
- Develop schedules and routines to ensure the children had enough physical activity, rest and playtime
- Ensure adequately rest room breaks of children
- Preformed cleaning duties and dealing with behavioral issues
- Occasionally was tasked with speaking with parents to discuss a child’s need
Cashier
America Deli
Stockbridge, GA
06.2015 - 09.2016
- Took customer orders and prepare it for takeout or dine in services
- Trained new workers on store procedures and ordering
- Restocked and maintained inventory of food and condiments
- Maintained cleanliness of food service area.
- Greeted over 12 customers per day
- Collected and authorized payments of guests
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Crew Member
Taco Bell
Ellenwood, GA
10.2013 - 06.2015
- Took customer food orders and prepared customer food
- Worked correct pricing order
- Communicated clearly and positively with customers
- Kept work area clean at the register and throughout the store
- Replenished supplies and condiments
- Operate drive-thru window
- Cleaned operating equipment
- Mastered point-of-service computer system for automated order taking
Pro Desk Specialist
The Home Depot
Riverdale, GA
12.2017 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Drafted, finalized and submitted paperwork to complete sales.
- Drove team revenue totals by bringing in top sales numbers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Accepted and processed customer payments and balanced receipts and cash.
- Supported retail distributors, dealers and customers through in-person and telephone support.
Education
HIGH SCHOOL DIPLOMA -
MORROW HIGH SCHOOL
2014
Skills
- Store opening and closing
- Product promotions
- Sales expertise
- Cash Handling
- Point of sale operation
- Product and service sales
- Stocking and replenishing
- Till counting
- Statement Reviewing
- Foreign Exchange
- Written And Verbal Communication
- Oral Communication
- Customer Service Experience
Accomplishments
- Supervised team of 4 staff members.
- Achieved excellent customer service through effectively helping with jobsite deliveries.
- Resolved product issue through consumer testing.
Timeline
Sales Associate Specialist
Home Depot
12.2017 - Current
Pro Desk Specialist
The Home Depot
12.2017 - Current
Teacher
Mt. Zion Daycare
05.2016
Cashier
America Deli
06.2015 - 09.2016
Crew Member
Taco Bell
10.2013 - 06.2015
Sales Associated
JC Penney’s
HIGH SCHOOL DIPLOMA -
MORROW HIGH SCHOOL