Puleilangite Soane
CHULAVISTA,CA
Summary
Safety-focused Fleet Service Clerk bringing many years of success in airline support roles, including expertise in aircraft cleaning, maintenance, and servicing. Accustomed to efficiently and accurately transporting cargo to ensure proper handling.
Overview
28
28
years of professional experience
Work History
Fleet Service Clerk
American Airlines
San Diego, California
01.2017 - Current
- Coordinated American Airlines ramp baggage handling with flight schedule requirements.
- Loaded and unloaded luggage using belt loaders, carts, and tow bars.
- Inspected baggage tags and routed bags to correct flight connections.
- Communicated with ramp agents, gate agents, and flight crews by radio.
- Recorded baggage irregularities and damaged items in airline tracking systems.
- Secured baggage areas and followed American Airlines safety procedures.
- Moved mail between aircraft and service vehicles for timely deliveries., freight, and cargo between aircraft and service vehicles.
- Supported fleet service operations during delays, gate changes, and aircraft turns.
- Adhered to safety protocols in directing aircraft departures and arrivals.
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
- Loaded luggage into appropriate compartments within airplane cabins.
- Inspected all incoming and outgoing cargo for proper documentation, weight, and balance.
- Coordinated with dispatch personnel to ensure timely departure and arrival of flights.
- Prepared manifests for cargo shipments according to airline specifications.
- Collaborated with team members to complete tasks efficiently and on time.
- Performed daily inspections on all ground equipment and vehicles.
Customer Service Representative
American Eagle/Envoy
San Diego, CA
06.1998 - 02.2017
- Processed check-in, ticketing, and boarding using airline reservation systems.
- Greeted passengers at American Eagle/Envoy counters and gates.
- Answered passenger questions about schedules, connections, and travel policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer concerns with calm, professional service.
- Assisted travelers with baggage claims, tagging, and irregular operations.
- Coordinated gate changes, boarding calls, and flight status updates.
- Supported special assistance requests for families, seniors, and disabled travelers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Certified Nursing Assistant
San Diego City College
San Diego, CASkills
- Baggage handling
- Flight dispatch coordination
- Airline tracking systems
- Cargo documentation
- Ground equipment inspection
Timeline
Fleet Service Clerk
American Airlines
01.2017 - Current
Customer Service Representative
American Eagle/Envoy
06.1998 - 02.2017
Some College (No Degree) - Certified Nursing Assistant
San Diego City College