Q Bui
Santa Ana
Summary
- Luxury retail leader with 10+ years of experience driving sales growth, client retention, team development, and operational excellence across luxury home, beauty, and lifestyle brands.
- Proven success exceeding sales plans, increasing client loyalty, developing high-performing teams, and creating community partnerships through strategic events.
- Expertise in clienteling, personalized consultations, inventory management, visual merchandising, and cross-functional collaboration within high-volume luxury retail environments.
Overview
14
14
years of professional experience
Work History
Area Esthetician/Education Trainer
Christian Dior
Newport Beach
10.2024 - Current
- Oversaw the facial program and conducted educational training for six retail locations (Neiman Marcus, Nordstrom, Bloomingdale's, Bluemercury, CosBar)
- Provided customized skincare treatments, in-depth private facials, and consultations tailored to clients' needs during monthly and mega facial events
- Built a loyal client base through excellent service and skincare expertise.
Store Leader
Serena & Lily
Newport Beach
10.2021 - 10.2024
- Support a $4M luxury retail business, exceeding annual volume plan by 18%.
- Increased store sales 25% through client development, personalized service, and team coaching.
- Increased client retention 15% through proactive client outreach and relationship management.
- Ranked #2 on the West Coast for sales performance and business growth.
- Generated over $500K through design consultations and client relationship development.
- Increased design consultation conversion 35% through personalized client engagement.
- Lead and develop six associates through coaching, communication, and performance management.
- Build strong client relationships through personalized service, clienteling, and outreach initiatives.
- Maintain visual merchandising standards and product replenishment to enhance the luxury shopping experience.
Business Manager
Sisley Cosmetics
Costa Mesa
02.2019 - 09.2021
- Consistently achieved sales and KPI targets while driving annual revenue growth.
- Executed strategic client events that increased brand visibility and revenue growth.
- Built partnerships with personal shoppers and hosted exclusive clienteling events.
- Organized experiential events that strengthened client loyalty and retention
- Trained teams on product knowledge to elevate client experience and sales productivity.
- Partnered with cross-functional teams to support merchandising and operational initiatives.
General Manager
Jonathan Adler
Newport Beach
01.2015 - 12.2018
- Increased annual store revenue 83%, growing volume from $3.0M to $5.5M.
- Delivered personalized luxury consultations that strengthened client relationships and increased sales.
- Led community partnerships and hosted events that increased brand awareness and revenue.
- Recruited, developed, and motivated high-performing teams through coaching and mentorship.
- Built strong networking relationships to drive client acquisition and retention.
General Manager
Assouline
Costa Mesa
03.2012 - 01.2015
- Increased boutique revenue 25%, followed by an additional 15% year-over-year growth.
- Developed and motivated sales team to deliver exceptional client service and retention.
- Initiated and hosted luxury shopping events that increased community engagement and sales.
- Produced a 500+ guest luxury event that expanded brand visibility and community partnerships.
- Built relationships with influential community members and private clientele.
- Partnered with cross-functional stakeholders to support business growth initiatives.
Education
Masters of Business Administration -
UNIVERSITY OF PHOENIX
Online09-2026
Bachelor of Arts -
UNIVERSARY OF CALIFORNIA
Irvine01-2014
Skills
- Luxury Retail Leadership Clienteling & Client Retention Personalized Client Experience Sales & KPI Management Team Development & Coaching Community Outreach Event Planning & Execution Inventory Management Inventory Reconciliation OMNI Fulfillment Visual Merchandising
- Product Knowledge Training Point-of-Sale Systems Payroll Administration Cash Controls & Banking Risk Management Loss Prevention Recruiting & Talent Development Cross-Functional Collaboration Microsoft Teams
Timeline
Area Esthetician/Education Trainer
Christian Dior
10.2024 - Current
Store Leader
Serena & Lily
10.2021 - 10.2024
Business Manager
Sisley Cosmetics
02.2019 - 09.2021
General Manager
Jonathan Adler
01.2015 - 12.2018
General Manager
Assouline
03.2012 - 01.2015
Masters of Business Administration -
UNIVERSITY OF PHOENIX
Bachelor of Arts -
UNIVERSARY OF CALIFORNIA